Field Service Engineer

Cytek Biosciences - Washington, DC

Full-time
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Job Title: FIELD SERVICE ENGINEER

Company: CYTEK BIOSCIENCES, INC.

Department: SERVICE

Supervisor: EASTERN REGION MANAGER

DUTIES AND RESPONSIBILITIES:

  • Install, troubleshoot and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
  • Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence.
  • Identify customer needs and contribute to improvements in Cytek products.
  • Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
  • Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
  • Complete all Business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
  • Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.

EDUCATION REQUIREMENTS:

  • Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred.

EXPERIENCE QUALIFICATIONS:

  • 4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required.

Previous experience in Flow Cytometry Repair is a plus, but not required.

OTHER QUALIFICATIONS:

  • Work experience with the repair or service of electrical or mechanical equipment is preferred. Ability to learn new technologies quickly and skills in troubleshooting intra-connected complex systems is essential. Familiar with the Microsoft Office suite of programs. Ability to travel domestically and internationally up to 75% of the time.

KEY SKILLS AND COMPETENCIES:

The director of operations manufacturing must demonstrate the following key attributes of this position;

· Ability to manage a rapidly changing schedule.

· Ability to function with minimal written resources is essential.

· Excellent interpersonal and customer service skills are essential.

· Good organizational and time management skills.

PHYSICAL REQUIREMENTS:

This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. with evening and weekend work required as job duties demand. Individual will be able to travel on commercial airlines, train, rental/leased car to fulfill job duties. Individual will be required to lift 25lbs without harm, be able to work in a standing position for 4 hours at a time.

Job Type: Full-time