Guest Services Representative (Heart Center - Raleigh Campus) FT Rotating

WakeMed - Raleigh, NC (30+ days ago)3.8


Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 896-bed system comprises a network of facilities throughout the Triangle area; delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopedics and neurosciences.

Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 8,200 employees, 1,500 volunteers, 1,200 affiliated physicians, and the more than 255 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org. Position Information The Guest Service Specialist staffs and leads all operations of the Guest Service Desk in the WakeMed Heart Center Inn.

Responsibilities include registration of guests, check-in/check-out, arranging for special guest accommodations, coordination with Public Relations, WakeMed Heart Center departments, private physician's offices and other departments with-in the hospital regarding guest needs, guest billing, managing Guest Resource Center and daily operations of the Inn. Experience Requirements : 1 Year Customer Service Required - Or Equivalent Education Requirement Or 5 Years Customer Service In Healthcare Or Equivalent Education Requirement Education Required : Bachelor's Degree Hotel/Hospitality Management Or Related Field Required - Or Associate's Degree Hotel/Hospitality Management Or Related Field In Lieu of Experience And High School Diploma or Equivalent Required - With Equivalent Experience Licensure/Certification Requirements : Hours of Work : Sun-Sat Weekend Requirements : Every Other Call Requirements : none