Commercial Flooring Account Service Representative

Atlanta Flooring Design Centers - Suwanee, GA

Full-time | Contract
The Commercial Flooring Account Service Representative works in partnership with sales personnel to ensure that we provide the highest quality of service to our commercial accounts while maximizing efficiency and acceptable profit margins within AFDC guidelines. He or she is held accountable to ensure timely delivery of quality flooring products and installation services for assigned clients.

The ideal candidate for this position is a “people person” with a positive attitude, strong organizational skills and self discipline to support our commercial sales team. Must be able to communicate effectively and work well with a variety of personalities.

The ability to read builder specifications, multi-task and maintain accuracy during data entry is critical. Specific skills required include data management, mathematical computation and analysis.

Essential Functions:
Ensure that all job orders submitted are complete, accurate and formatted consistently to meet the needs of end users
Monitor and track customer orders to meet material lead times, installation schedules and to ensure billing accuracy
Ensure all repair and warranty work is scheduled, completed and billed appropriately
Follow up on customer inquiries
Identify, research, and resolve customer issues

RESPONSIBILITIES
Enter all job orders in RFMS completely, accurately, and formatted consistently to meet the needs of end users
Monitor and track all orders to ensure accuracy, completion, job costing and billing
Enter purchase orders for scheduled jobs and insure they are accurate, complete and scheduled correctly
Keep sales representatives and other in-house personnel informed of issues and concerns related to contract requirements and job completion
Ensure all repair and warranty work is scheduled, completed and billed appropriately
Maintain positive working relationships with assigned sales personnel, field service representatives and customer contacts
Complete all work on time and accurately

QUALIFICATIONS
Working knowledge of commercial construction and flooring materials and processes required
Strong organizational skills and attention to detail
Strong mathematical aptitude

BENEFITS
Weekly Payroll with Direct Deposit
401(K) with Company Match after six months employment
Eligible to participate in Group Health, Dental & Vision Insurance Plan after 60 days full-time employment
Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
Paid Time Off (PTO) from first day of employment