Service Expert Night

24 Hour Fitness - Parmer Lane - Austin, TX3.6


As a brand ambassador, the Service Expert Night (SEN) represents 24 Hour Fitness to member and guests by delivering a positive experience leading to member acquisition and retention.

Looking for an individual that is CPR and AED certified.



Member Check in / Customer Service

  • Ensure members and guests receive a friendly greeting/check-in and prompt attention to their needs
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
  • Effectively use 24 Hour Fitness tools and processes to engage with guests and explain membership benefits to convert guests into members
  • Offer to sign-up newly enrolled members for personal training and/or schedule a Fitness Appointment
  • Handle member service issues to include: Personal Training, Guest passes, Lost and Found items, Cardless Check-in, EasyPay, change of address, EFT setup or change, and questions regarding payments, etc.
  • Record member concerns on the Member Action Request Log and/or Service Planner
  • Record lost and found items on the Lost and Found Property Log and secure items per policy

Club Cleanliness and Safety

  • Keep front desk area and lobby clean, clutter free, and orderly/organized
  • Clean and organize lobby, and weight and cardio rooms
  • Perform safety checks during the shift to ensure club is secured and safe
  • Close men's and/or women's locker rooms to provide access for janitorial team to complete deep cleaning
  • Re-rack all equipment and weights
  • Record equipment, facility, and janitorial issues in Accruent.
  • Other cleaning duties as assigned


  • Read and be familiar with all club communication as directed by your direct manager in the Service Planner
  • Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
  • Inventory Front Desk supplies including first aid kits, and report to Assistant General Manager or Service Expert Supervisor when supplies are low
  • Fill out Service Planner and other duties associated with Planner.
  • Complete all trainings as assigned.
  • Other duties as assigned

Job Type: Full-time


  • CPR Certification (Required)
  • AED Certification (Required)

Work Location:

  • One location