Call Center Representative

ChaseSource - Cleveland, OH (30+ days ago)3.4

Full-time

Job Summary

Tentative Start Date: 10/15/2018

Customer Service Representative

ChaseSource - the source for exceptional people.

We are currently recruiting for Customer Service Representatives for one of our premier clients in the Cleveland area. This is a direct hire opportunity with one of the nation’s largest insurance companies. The Customer Service Representative will establish high quality customer relationships using information resources and technical knowledge.

Shift Information:

This is a full-time position scheduled to work Monday – Friday. Candidates should be available to work any 7.5 hour shift between 8:00 AM – 6:00 PM.

Responsibilities and Duties

Job Requirements:

  • Handle high volume of external inbound customer and sales agent inquiries.
  • Transact routine financial and non financial activity on client accounts with both expediency and accuracy.
  • Ability to handle most customer interactions independently.
  • Ability to explain basic information in functional area.
  • Assist team members daily to complete work in order to meet departmental and regulatory standards.

Qualifications and Skills

Education/Experience:

  • Associates, or Bachelor’s degree preferred, or equivalent years of related experience
  • High School Diploma, or GED (Required)
  • At least 1 year of customer service and/or call center experience (Required)
  • Accountable, ethical, good decision making ability
  • Strong written and verbal communication skills required
  • Good computer skills and ability to multitask
  • Ability to pass pre-employment background verification

Training & Development

Claims Intake Representatives undergo a comprehensive paid on-site training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Salary

Competitive full-time base salary, overtime eligibility plus target bonus

.

Benefits

Paid vacation, Health care, 401K match, Pension plan, Tuition assistance, & Flexible spending accounts

Job Type: Full-time

Experience:

  • Call Center: 1 year (Preferred)
  • Custom: 1 year (Preferred)

Education:

  • High school (Required)