The Director of Retail Products Compliance is a strategic leadership role overseeing the compliance strategy for Walgreens retail products and corporate functions. The individual will work in compliance to address the risks with selling tobacco, alcohol, products that impact environmental waste, pricing, and anti-money laundering in regards to money wiring services like Western Union in a retail environment. The individual will report directly to the Vice President, Compliance & Ethics Officer, Walgreens, and will be highly visible in scope as well as have frequent interaction with senior executives. The position requires an individual with a proactive mindset, an effective communicator, and the ability to work in a transforming organization.
Lead the Retail Compliance & Corporate Functions Strategic Direction – Lead the development and execution of the enterprise-wide retail and corporate functions compliance strategic plan. Identify and implement strategies to resolve problems or barriers that could hinder successful execution of retail and other compliance activities. Engage with business segment leaders for retail product merchandising, marketing, sales, and in-store execution to ensure retail compliance strategic objectives are well understood and deliver anticipated results.
Manage Retail Compliance Staff -Directs compliance retail roles to achieve strategic and operational business goals. Develops and oversees the implementation of processes, and policies that have significant impact upon the organization. Oversees and directs the work of managers and their subordinates. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace.
Lead Retail & Corporate Function Compliance Activities – Lead the enterprise-wide retail and corporate compliance activities and ongoing analysis of enterprise-wide retail and corporate compliance risk areas to enhance the compliance program and reduce legal, regulatory, and enforcement risks. Serves as primary liaison with business partners and field organization to provide ongoing support relating to retail compliance initiatives. Develops a comprehensive approach to identify retail and corporate function compliance issues and execute compliance activities that evaluate and provide assurance to management that compliance objectives are being met.
Collaborate With Other Division Senior Management - Collaborate with other division senior management to direct retail and corporate function compliance issues to the appropriate existing channel for investigation and resolution. Consult with the corporate legal staff to resolve legal compliance issues.
Collaborates Across the Enterprise to Evaluate Retail & Corporate Function Risks – Works closely with cross-functional retail products and corporate function business partners and support center staff to ensure that retail and corporate function compliance issues/concerns within the organization are being appropriately evaluated, investigated and resolved. Coordinate the retail and corporate function compliance activities of other departments to remain abreast of the status of all related compliance activities and to identify trends. Proactively identify potential areas of retail and/or corporate function compliance vulnerability and risk, provide strategic compliance guidance, and continuously improve the compliance program.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Bachelor’s degree and at least 6-years of experience working in a compliance, legal, internal audit, and/or a regulatory affairs role OR a High School Diploma/GED and at least 9 years of experience working in a compliance, legal, internal audit, and/or regulatory affairs role.
Experience leading the development and implementation of short and long term plans.
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Basic level skill in Microsoft Office 2003 or later: Word (for example: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), Excel (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows) and PowerPoint (for example: creating a new presentation from a design template, adding and removing slides, entering and formatting text, adding speaker notes, and viewing presentations).
Experience directly managing people, including hiring, developing, motivating, and directing people as they work and/or cross functional team leadership.
Experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
Willing to travel up to 10% of the time for business purposes (within state and out of state).
Advanced degree, e.g., Juris Doctorate (JD), Master’s Degree
Experience with regulatory compliance requirements pertaining to retail pharmacy or retail industries.
Experience working with confidential or highly-sensitive information
Certified Compliance and Ethics Professional (CCEP), certified in Healthcare Compliance (CHC), or similar certification in quality, compliance or privacy.