- Change Management
- Process Improvement
- Enterprise Software
Location: Boise, ID
Travel: 50% - 75% (if not located in specified location)
Remote work option: No
The Organizational Change Manager will play a key role in the successful implementation and adoption of large health care system implementations/enhancements. The Organizational Change Manager must apply change management strategies and methods to meet business, schedule, and budget objectives. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organizational structures. The primary focus will be creating and implementing organizational change management plans that minimize user resistance and maximize user engagement. The Organizational Change Manager will work to drive faster adoption, greater ultimate utilization, and higher proficiency on the changes impacting employees in the organization such that business results are achieved. It will be important for the Organizational Change Manager to maintain a broad understanding of project activities and processes, and to apply a structured organizational change management approach and methodology to help ease the impact to personnel.
The Organizational Change Manager will work under the direct leadership of a Cognosante Project Manager and in collaboration with other Organizational Change Management subject matter experts (SMEs).
Additional duties include:
Conduct stakeholder analyses and assessments
Understand client’s organization and change management issues, explain the factors involved and shape organizational solutions to deliver value to the client
Work closely with communications, organizational development, and human resources teams to develop change management plans around communications, training and coaching; support execution/implementation of these plans
Coach senior leaders and executives to meet their role of change sponsor
Support the project team in integrating change management activities into their project plans
Support and coach front-line managers and supervisors to help their direct reports through transition
Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Help re-align the organization, its people, and their actions with critical business changes
Develop surveys, newsletters, and other communication materials as needed
Support status reporting requirements and timelines
Apply a change management process and tools to create a strategy to support adoption of the system and business changes
Support the design, development, delivery, and management of communications
Employee is expected to undertake any additional duties as they are assigned by their Manager.
Bachelor’s degree and 5+ years of work experience or 9+ years of work experience without a Bachelor's degree
Minimum 5 years’ relevant business experience in Healthcare, including managing or supporting large-scale IT projects or business operations. Preference will be given to applicants who gained this experience working in support of a state governance agency and Medicaid Program
Minimum 3 years’ relevant business experience in business process improvement/re-engineering, stakeholder engagement/management, communications management, and/or user training
Candidates who do not meet the required qualifications will not be considered.
Prosci or equivalent Change Management Professional certification
Knowledge of and/or experience with Medicaid Enterprise Systems projects
Thorough understanding of how people go through change and the change process
Practical experience in applying knowledge of change management principles, methodologies, tools, interventions and solutions
Ability to work effectively at all levels in an organization – strong organization behavior knowledge
Experience managing teams of part-time participants to meet project objectives
Ability to influence others and move toward a common vision or goal
Excellent facilitation and active listening skills
Exceptional communication skills – both written and verbal
Must have demonstrated ability to work independently, take the lead for tasks/assignments, and plan and organize work to meet deadlines
Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible “can-do” attitude, and a results-driven commitment to success
Cognosante’s Consulting Services has been helping states implement and manage the complex health and human services (HHS) programs for 27 years. CCS supports implementation and management of MMIS, Integrated Eligibility, Behavioral Health, Child Welfare and Women Infants and Children (WIC) systems. Our consultants understand the business of health and human services and support state and federal agencies to plan, design, develop, implement, operate and enhance their information systems to increase efficiency, effectiveness, accessibility and responsiveness and protect and promote the health, safety and well-being of the citizens they serve.