This position is part of the Morning Pointe Management Team responsible for the creation of resident-focused, high performance, high-commitment work teams that support the Morning Pointe purpose of “partnering with families in meeting the challenges of life”. This position will lead and direct the overall operations of the Community in accordance with resident needs, government regulations and Company policies, with focus on maintaining excellent care for the residents while achieving Community business objectives.
Candidates must have professional experience in senior services, social work, management, or health care. The ideal candidate will have experience selling or marketing a product or service to consumers, preferably in a senior service organization. Experience in marketing, operations management, and budgeting is preferred. Experience in staff supervision is required. Strong verbal and written communications skills as well as excellent organization and interpersonal skills are a must. Strong leadership skills are essential. Morning Pointe Executive Directors use Windows based software and Outlook e-mail and Internet Explorer for corporate communication and workflow. Proficiency in these applications is strongly preferred. Occasional travel required. Valid driver’s license and proof of insurability required.
Current/active state Administrator license (if state applicable).
Organized and detailed in work performance.
Good communication skills with excellent self-discipline and patience.
Genuine compassion and concern for seniors.
Comply with the Residents’ Rights and Facility Policies and Procedures.
Perform work tasks within the physical demand requirements as outlined below.
Perform Essential Duties as outlined below.
Essential Job Functions
This organization expects their associates to promote an atmosphere of teamwork with other employees and hospitality and comfort for its residents. Therefore, the following list of duties is not all-inclusive:
Plan, develop, organize, implement, evaluate and direct Community programs and activities in conjunction with the operational budget and state and federal regulations.
Lead the Community management staff in developing and working from a business plan that focuses on all aspects of Community operations, including setting priorities and job assignments.
Monitor each department’s activities, communicate policies, evaluate performance, provide feedback and assist, observe, coach, and discipline as needed.
Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of the management team.
Oversee regular rounds to monitor delivery of resident care, operation of support departments, cleanliness and appearance of the Community; morale of the associates; and ensure resident needs are being addressed.
Exhibit positive customer service both to internal and external customers.
Utilize survey information, in addition to other source documents, to address areas of importance as defined by our customers and Home Office support team.
Verify that the building and grounds are maintained appropriately and that equipment and work areas are clean, safe and orderly, and that any hazardous conditions are addressed.
Ensure that Resident Services Director builds relationships and strong communication with residents and families to aid in the adjustment to Morning Pointe, identification of needs and problems and appropriate plan of service is developed for each resident.
Ensure that the management team maintains a residential environment, which focuses delivery of service by promoting individual resident capabilities through coordination of operations and programming functions for all departments.
Ensure successful implementation of policies, procedures and programs within the guidelines of State regulations and Morning Pointe policies.
Responsible for the supervision and quality control for all aspects of operations including marketing, staffing, resident services, budgeting, safety and building maintenance.
Accountable for meeting net operating income (“NOI”) goals and budgeted revenue goals as defined by annual budget.
Monitor resident, sponsor and associate satisfaction. Ensure implementation of action plans based upon annual survey results.
Responsible for ensuring specific programs, such as hydration, falls prevention, exercise and others as identified, are coordinated and implemented.
Assist the management team in defining and sharing resident success stories and best practices to improve quality of service provided.
Inform supervisor and appropriate Home Office Staff of any concerns related to the community, residents or associates.
Assure compliance with local, state and federal regulations. Notify management of any visits by state officials. Give prompt attention to any cited deficiencies.
Support and successfully implement all Morning Pointe programs including Standards of Excellence Checklist.
Approve all move-ins and move-outs.
Assist in preparing financial reports as requested.
Monitor residence for cleanliness and function of equipment. Maintains appropriate level of supplies.
Maintain records and investigates all incidents, accidents or complaints.
Ensure maintenance of mandatory information, files, and postings.
Review and approve all billing before forwarding to the Home Office.
Ensure maintenance of residence Disaster Recovery Plan(s).
Ensure preventative maintenance program is implemented.
Ensure proper administration of Workers’ Compensation and Unemployment Compensation programs.
Staffing and Retention
Monitor Human Resources practices to verify compliance with employment laws and company policies, and to confirm practices that maintain high morale and staff retention to include effective communication, prompt problem resolution, proactive supervisory practices and maintaining a proactive work environment.
Manage turnover and solidify current and future staffing through development of recruiting sources, and through appropriate selection, orientation, training, staff education and development.
Ensure that management team sets up and maintains personnel and medical files for all associates. Ensure record retention system meets state and corporate guidelines.
Assist in the recruitment and selection of competent department managers, supervisors, and other auxiliary personnel.
Ensure implementation of VIKUS staffing model and schedule labor hours consistent with staffing model (minimizing overtime).
Consult with department managers concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services.
Provide that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, disability, or marital status.
Recognize associates for exceptional care and job performance on a regular basis and as part of their formal performance evaluation.
Ensure appropriate new hire orientation, monthly in-service training and Silverchair for all associates is conducted.
Manage budgets and business practices to include labor costs, payables, and receivables.
Monitor business activities to be certain procedures and standards are followed, appropriate handling of funds and that sound credible business practices are followed at all times.
Communicate budget guidelines and expectations to Department Managers.
Review and approve bi-weekly payroll processing and ensure maintenance of appropriate documentation. Ensure record retention system meets state and corporate guidelines.
Marketing and Revenue Management
Develop and implement a marketing strategy for the community that reflects service opportunities, competition, potential market area changes, and which maximizes census and revenues.
Lead and monitor staff to play an active role in carrying out the marketing plan.
Take initiative in evaluation, development and implementation of new business opportunities that meets the needs of the community and benefits the organization.
Maintain target census level by implementing marketing plan (weekly referral source visits, weekly marketing tours, monthly community relations activities and speaking engagements).
Promote positive image and build relationships to ensure favorable community relations.
Interpret and promote Morning Pointe services to the public and the media.
Develop positive relationships on behalf of the Company with government regulators, residents, families, other area health care providers, physicians and community at large.
Act as a resource of information to the community related to health care issues.
Attend or complete (CEUs) in-service education programs in order to meet Community and licensure educational requirements.
Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
Maintain confidentiality of resident, associate and community records/information.
Protect residents from neglect, mistreatment, and abuse.
Protect the personal property of the residents of the Community.
Others duties as directed by the Regional VP of Operations.
Subject to frustrations in meeting work demands due to frequent interruptions.
Fast paced, required to make decisions quickly.
Involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
May work beyond normal business hours, on weekends, and in other positions temporarily, when necessary.
Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
May be subject to the handling of and exposure to hazardous chemicals
Physical and Sensory Requirements
Assist in the evacuation of residents during emergency situations
Meet general health requirements set forth by the policies of the organization, which may include a medical and physical examination.
Frequent lifting, carrying, pushing, pulling, stooping, bending, turning and stretching. Finger and hand dexterity required. Visual and hearing acuity essential. Ability to understand and carry out written and oral instructions necessary. Ability to perform basic mathematical computations required.