Fire Dispatcher Trainee

County of Alameda - Oakland, CA3.9



In addition to meeting the minimum qualifications stated below, the ideal candidate will have some knowledge of public safety and be aware of the Fire Dispatcher Trainee position and what it entails.


Graduation from high school or possession of an acceptable equivalency certificate, such as the General Educational Development Certificate.

All candidates must possess a valid California State Motor Vehicle Operator's license.

Special Requirements:
Age: Must be at least 18 years of age by time of appointment to Dispatcher Trainee.

Typing: Ability to type 40 words per minute.

Candidates must pass a psychological evaluation, a medical examination and a thorough background evaluation after an offer of employment is made. A Computer Voice Stress Analyzer examination will also be included in the process to assess candidates’ responses in the areas of drug use, driving history, honesty, racial discrimination, and sexual harassment. Any felony conviction will result in disqualification. Candidates must be US citizens.

Incumbents in this classification are expected to work 12-hour shifts, and may also be required to work holidays, weekends and up to 18-hour shifts when needed. There is mandatory overtime.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:
  • The highways, main streets, and geography of Alameda County.
  • Simple record keeping tools such as Microsoft Word and Excel.
Ability to:
  • Read, write and alphabetize.
  • Follow written and oral instructions.
  • Retain oral information.
  • Use basic computer tools – i.e., keyboard and mouse in a Windows operating system environment.
  • Learn the operation of two-way radio and telephone communications equipment.
  • Speak clearly and concisely in a well-modulated voice.
  • Learn to dispatch public safety equipment in an effective manner.
  • Deal tactfully with the public.
  • React with sound judgment under stress and emergency situations while doing several tasks simultaneously.
  • Learn statutes, rules and regulations applicable to communications.
  • Listen and clarify incoming calls to extract pertinent information.
  • Document on-going call activity while talking on the radio and/or telephone.

The examination will consist of the following steps:
A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
A review of candidates’ Supplemental Questionnaires to further screen for minimum qualifications. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
A Performance Examination which will be weighted as 100% of the candidate's final examination score.
Candidates must attain a qualifying rating of each portion of this examination.


Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,

Selection Plan
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency:


Deadline for Filing:
5:00 p.m., Monday, May 20, 2019

  • 5:00 p.m., Wednesday, May 22, 2019
Review of Minimum Qualifications & Supplemental Questionnaires:

by Friday, May 31, 2019

Performance Examination:
Week of June 24, 2019

  • Updated 5/20/2019 (LD)

Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes.

For more information regarding our Reasonable Accommodation procedures, please visit our website,

*** For benefit information, please contact Fire Administration at 925-833-3473.
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.

Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.

NOTE: All notices are generated through an automated email notification system. Replies to the email box are routed to an unmonitored mailbox. If you have questions please go to our website at You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied.

Leticia Diaz, Human Resources Analyst
Human Resource Services Division, County of Alameda
510-272-6469; Email:

Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment.