Club Lounge Attendant - Sheraton Duluth

Sherman Associates - Duluth, MN3.4

Full-time
Job Description:
Do you enjoy going above and beyond to help others? If so, the Sheraton Duluth is just the place for you! Every day, we strive to go above and beyond for our guests whether it’s an extra towel or a “must do while you’re here” suggestion. As a member of our team, you can make a direct impact on each guests’ unique Duluth experience and show them why Duluth is the best city in Minnesota!

What are we looking for?

We are looking for prior customer service experience and a passion for helping others. As a member of the Sheraton, you will have access to a great training program and will help you succeed and achieve your goals while going above & beyond to exceed guest expectations!

What can we offer you?

In addition to great pay, benefits, and awesome hotel stay discounts, we offer both full-time (30+ hours per week) and flexible part-time employment. Weekends can get pretty busy, so we do require weekend schedule availability to get started.

The Club Lounge Attendant is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately while serving complementary food and beverage in the Preferred Guest Club Lounge. The Club Lounge Attendant must be knowledgeable and available to answer any guest inquiries regarding the city, events, and attractions.

ESSENTIAL FUNCTIONS

1. Core Responsibilities

Coordinates special events or special projects as assigned
Serves alcoholic beverages, non-alcoholic beverages and food, in the Club Lounge
Checks identification of guests to ensure guests are of legal age to consume alcoholic beverages
Cleans and maintains the serving space
Ensures safe and proper food handling techniques are followed
Problem-solves guest related issues
Responds to inquiries with accurate information regarding hotel features, services, and assistance.
Knowledgeable of daily functions, VIP’s and any other special events occurring in or pertaining to the hotel
Cleans and sanitizes work areas, utensils, and equipment
Cleans service and guest seating areas
Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Stocks customer self-service stations with paper products, snacks, and beverage preparation items
Completes other tasks and duties as assigned based on business needs
2. Customer Focus

Works as a team player and interacts with all internal and external customers in a friendly/efficient manner
Treats all guests in a manner that ensures their complete satisfaction
Strives to exceed guest expectations and meet brand standards
3. Accountability

Produces required volume of work by planning, organizing, and prioritizing work duties
Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures
Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable in hotel emergency procedures
Attends all required department and hotel meetings
Supervisory Responsibility

This position has no supervisory responsibilities.

Required Experience:
MINIMUM REQUIREMENTS

Previous hotel/hospitality or related service industry experience is strongly preferred
Ability to communicate effectively and follow directions in a multi-lingual environment
Must be able to pass required Alcohol service training
Ability to communicate effectively and follow directions in a multi-lingual environment
A passion for the mission, vision, and values of Sherman Associates
Shifts may vary due to the specific needs of the hotel
Knowledge of Food Handler’s Illness guidelines
WORK ENVIRONMENT

This job operates behind the bar and may be working in close proximity to co-workers. The noise level in the work environment can be loud. Hazards may include, but are not limited to, cuts, slipping and tripping.

PHYSICAL REQUIREMENTS

Must be able to sit or stand in designated work area throughout the day based on business needs
Must have the ability to move around freely throughout the designated work area
Must be able to exert well-paced ability to reach tables and kitchen in a timely manner
Must be able to lift up to 25-30 lbs. frequently throughout shift, and lift, carry, push, and pull up to 50 lbs. occasionally
Requires grasping, writing, sitting or standing, moving about freely, using computer, repetitive motions, bending, reaching, crouching, and communicating effectively
Must be willing and able to wash hands frequently throughout the shift
This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

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Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 35 years of development and construction experience, Sherman Associates has developed an impressive portfolio of approximately 8,500 multifamily, townhouse and single-family homes, and 600,000 square feet of commercial and hotel space; including Aloft Minneapolis Hotel, Canopy by Hilton Minneapolis, Holiday Inn Express & Suites – Downtown Des Moines, Sheraton Duluth Hotel, and select Starbucks franchise locations (Minneapolis & Saint Paul).

More info:
We own and manage Riverside Plaza. It was one of the largest tax credit rehabs in the nation’s history. https://www.sherman-associates.com/properties/riverside-plaza/
George has received the Lifetime Achievement Award in Real Estate from the Minneapolis St. Paul Business Journal and the 2016 Presidents Award from the Preservation Alliance of Minnesota. He’s been named an Industry Titan by Twin Cities Business Magazine on their list of 101 People to Know.
To date the total value of his development portfolio exceeds $2 billion.
The NorShor Theater was a large community impact project that Sherman Associates worked on for the city of Duluth: https://www.sherman-associates.com/uncategorized/finance-commerce-named-norshor-theater-a-top-project-of-2017/
In 2018, Sherman developed 2 solar gardens to provide clean renewable energy to 22 Sherman owned properties in Minnesota: https://www.sherman-associates.com/properties/solar-garden-carver-county/case-study/
We are always developing/growing and looking for people to join our teams!

Keyword: Server, restaurant, host, waiter, wait staff, kitchen, guest service, customer service, concierge, club, hotel, hospitality, Duluth, Sheraton, Marriott
From: Sherman Associates