Full Job Description
The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education.
The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive.
Respond to calls from referring physicians, patients, family members and others wishing to access care at SCCA
Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinical review
Schedules and coordinates patient appointments
Collects and enters patient demographic and insurance information and enter into registration databases
Maintains department work queues ensuring that referrals are completed in a timely and complete manner
Assists in coverage of work queues and related positions locally and across community sites
Assists with the financial clearance process
Receives and responds to patient requests and feedback
High School graduate or equivalent
Ability to work independently, organizing, and prioritizing concurrent responsibilities and
demands with commitment to detail
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise
Demonstrated customer service skills with ability to empathize with patients and their families
and have difficult conversations regarding scheduling and financial matters.
Proficient in the use of word processing (MS Word), email and data entry in a Windows-based
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Bachelor’s degree (BA or BS)
Minimum of 2 years of experience in a patient care setting preferred
Experience with Epic or other scheduling and registration software
Knowledge of CPT, ICD-10 and medical terminology
Knowledge of related State and Federal insurance programs
Our Commitment to Diversity
We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at firstname.lastname@example.org or by calling 206-667-4700.