Tier 1 IT Technical Support (Help Desk): Technology Education Not Required

Datex - Clearwater, FL (30+ days ago)


These days, it seems like everyone wants to work in the tech field. We understand that not every candidate has the experience and education today to get a start in the fast-paced world of technology.

Are you looking for a career in technology but lack the experience and education? Whether you have some or no experience in tech and/or lack a formal education in IT, our company may be willing to give you a chance to enter the tech field. If you have a solid work history, good communication skills, intellectual curiosity and the desire to help others, you may be a good fit for our new program.

If you are willing to learn, we are willing to train.

Our company has been in business for more than 40 years and is a highly successful technology provider to the supply chain industry. As a Microsoft-based software developer with a growing business, we are continually looking to add to our technical support team.

To be successful in Tech Support, you must have the following:

  • Professionalism: the ability to represent our brand, products and clients in a positive business-like manner
  • Effective communication skills: proper grammar, spelling, punctuation, sentence structure, etc.
  • Intellectual curiosity: the interest in helping others to solve problems
  • Ability to be calm and patient when interacting with clients: the ability to endure stressful engagement with clients who may be frustrated while resolving their issues effectively

As a Tier 1 Tech Support Specialist, you will be responsible for:

  • Day-to-day technical support and timely resolution of basic incident support tickets for problem resolution
  • The assessment and triage of determining if problems should be resolved by Tier 2 or Tier 3 teams
  • Collecting information via conversation with clients using phone/email or chat
  • Accessing and properly documenting knowledgebase articles, company archives and systems
  • Communicating directly with client promptly and appropriately to provide updates
  • Creating a positive, satisfying customer support experience
  • Tracking work assignments

Tier 1 Technical Support team members who learn and perform well will advance to the next level. Once you have mastered the skills of the Tier 1 Technical Support Specialist position, we will train you to develop the skills and knowledge needed to advance to a Tier 2 Tech Support Specialist position.

Training:

  • Hands-on learning of our software using online learning system and company experts
  • Mentoring by experienced software user on the Technical Support team
  • Once the candidate has mastered the software, technical training will ensue. The candidate will be provided with real world support tickets as learning opportunities and will work hand-in-hand with Tech Support and software experts to understand SQL, database and operational issues.

Why do we have such a low turnover rate at our company?

  • Excellent work-life balance
  • We promote from within
  • Our executives are accessible and work side-by-side with team members listening, mentoring and collaborating
  • Work in Google-like atmosphere geared towards teamwork and collaboration
  • Have a workplace casual dress code
  • Promote diversity: our multi-cultural workforce includes a diverse group of team members from all over the world, various ages, etc.
  • We like to laugh and have fun! We have a “Fun Committee” that organizes special events, monthly lunches out of the office and more

Liberal Arts students and graduates are encouraged to apply.

Location: This position requires work from our office in Clearwater Florida

Competitive starting salary

Benefits: Health insurance, 401K, paid time off and discount plan

Job Type: Full-time