We are seeking a senior level Help Desk Analyst to join our team onsite in San Francisco, California for a 12-month contract opportunity! If you possess 3+ years of enterprise Help Desk experience troubleshooting Cisco hardware, Pulse Secure, and Jabra products along with providing end user support, please apply today!
Responsibilities:
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Provides comprehensive support for all IT-related activities and initiatives, including offering guidance, assistance, coordination, and follow-up on IT issues to ensure timely resolution.
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Offers specialized guidance, assistance, and follow-up on problems to ensure successful resolution, fostering a smooth operational environment.
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Supports a specific group of customers with applications, infrastructure, and technology-related activities for small-scale projects, ensuring seamless integration and functionality.
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Collaborates with application developers and operations teams to support production applications and customer-specific operations, enhancing overall performance and reliability.
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Trains customers on new products, applications, and platforms, empowering them with the knowledge and skills needed to utilize these technologies effectively.
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Contributes actively to the achievement of team objectives, driving the success of IT initiatives and projects.
Qualifications:
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3+ years of Help Desk experience at the enterprise level providing technical support required
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Previous experience troubleshooting Cisco hardware, Pulse Secure, and Jabra products required
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Previous experience utilizing active directory for password resets, unlocking accounts, and creating accounts required
Bachelors degree preferred
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Hourly Pay Rate: $32-$36
