Operations Manager - Department of Motor Vehicles, Driver License

State of Colorado Job Opportunities - Lakewood, CO (30+ days ago)3.5

Department Information

Why Work for Colorado?
Meaningful Service in Colorful Colorado

It's no secret that we live here because Colorado is beautiful. We are rich in natural, colorful beauty in a stunning landscape that includes the highest sand dunes in North America to 54 mountain peaks over 14,000 feet. Not only do we have one of the most unique and varied natural landscapes in the nation, we have a diverse heritage in history, lifestyle, and culture that is reflected in our devoted State of Colorado workforce.

When You Work With The State Of Colorado,
You Will Find Meaningful Work In Public Service To Colorado And Its Citizens

As the largest employer in the state, the State of Colorado offers a wealth of career opportunities. In fact, we have over 25,000 state government professional, technical and service positions within over 50 agencies. Each position makes a difference by helping people, enhancing our livelihood and making Colorado a better place to live. No other Colorado-based employer is as dynamic and nowhere in Colorado will you find so many opportunities with one employer. A career with the State of Colorado also puts you on a rich and rewarding professional path. Whether you are looking for "a stepping stone" to launch your professional life, growing a long-term career or changing career paths, you'll find jobs in dozens of fields.

Colorado Department of Revenue

The Colorado Department of Revenue (CDOR) employs approximately 1,300 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.

The Colorado Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.

At CDOR, we value:
Responsible Government
Our department values being effective, efficient and elegant. That means doing the right thing, achieving the best outcome and delivering the best customer experience with each interaction.

Effective - Measure every aspect of government to be sure it's doing what it's supposed to do and to look at outcomes to judge whether our programs are successful.
Efficient - Deliver services in ways that are timely and effective including identifying waste and duplication and measure for efficiency.
Elegant - Deliver state services in a way that elevates both the state employee and the person receiving state services.

The Department of Revenue also offers:
Distinctive career advancement opportunities throughout the State system
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, State Defined Contribution plan plus 401K and 457 plans
Medical and dental health plans
Paid life insurance
Automatic short-term (and optional long-term) disability coverage
10 paid holidays per year plus generous personal time off
ECO PASS offered at a reduced cost (in some locations)
Excellent work-life programs, such as some flexible work schedules, training opportunities and more
Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Description of Job
Provides oversight and management of all Driver License state and county offices in order to ensure compliance to all procedures, rules, and laws. Ensures that adequate personnel, equipment, and procedures are available and that personnel are trained and prepared to issue documents and process transactions. This position is responsible for leading the day to day operations of a team of over 300+ employees.

Directly supervises four (4) Regional Managers, Driver License Systems Analyst, and Operations Administrative Assistant. Indirectly supervises 35 Drivers License Office Managers.

Collaborates with Regional Managers to develop processes and procedures, plan service delivery, plan for staffing needs and ongoing deployment of resources. Coordinates with the DMV Training personnel for development and delivery of employee training. Coordinates with the DRIVES production support team to ensure software development is complaint with policy, rule and law.

Develops performance plans, providing coaching and ongoing support and feedback. Conducts annual performance reviews and plans. Manages conflict and performance, implements corrective actions, and recommends disciplinary action when required. Approves time off, sets work schedules and office hours, and assigns regions.

Ensures uniformity of service in all Driver License Offices and the timely implementation of new projects, programs or changes to existing programs or processes as the result of legislation, changes in federal law, interagency agreements, etc. Position is responsible for Driver License Office quality assurance programs and evaluates comparative office efficiency data through set reporting methods. Updates procedures and directives for the field staff. Informs field staff of procedural clarifications, changes in operating procedures, new process, and solutions to ongoing problems.

Provides data analysis, creates presentations and communications to senior leadership, stakeholders, and advocate groups on operational topics to include requests and recommendations for operational resources (e.g. - budget needs, facility needs, personnel needs etc.).

Is an information resource; answers questions and responds to issues brought forward through the Legislative Liaison, Citizen's Advocate, or the public involving problems with document issuance. Researches and addresses escalated customer complaints that cannot be successfully resolved Driver License Office or Region office level.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Graduation from an accredited college or university with a bachelor's degree in a Business major or a closely related degree


Six (6) years of professional experience in managing operations for a program or organization.

Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Additional appropriate education will substitute for the required experience on a year-for-year basis.

The preferred candidate will possess previous experience in:
managing operations of multiple geographically separated offices
multi-unit retail management experience
minimum five (5) years of supervisory experience
managing and implementing major programs and projects
analyzing data and developing solutions to improve the efficiency and effectiveness of operations
strong collaborative background
and experience in a public service environment at the state, county, local level

Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone:303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information

All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Applicants MUST submit:
Resume detailing complete adult work history in date order
Cover Letter/Letter of Interest detailing how their experience and background address the stated minimum and preferred qualifications/competencies of the job (attached to application)
(late submissions will not be accepted)

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)

2) A complete Supplemental Questionnaire (Submit online as part of your application)

3) Resume detailing complete adult work history in date order

4) Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement.

(Attach Resume & Cover Letter to your online application, late submissions will not be accepted)

The application will be used to determine if the applicant meets the Minimum Qualification requirements.

The application, resume and cover letter/letter of interest are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicants rank or establish an eligible list.

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly competed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (i.e. 30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit).