Position Title: Claim Examiner (File Reviewer)
Hours: Monday – Friday, and on call as needed
Reports to: Training Manager
Syndicate Claim Services, Inc. (“Syndicate”) provides nationwide property, casualty, and catastrophe claims adjusting services for national and regional insurance carriers. Syndicate is one of the fastest growing adjusting companies in the country. Syndicate fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals can participate and contribute to their full potential.
We are looking for a highly experienced Claim Examiner to join our growing team! This is a corporate, work at home position reporting into our Training team. Claim Examiners review estimates according to both Syndicate and client policies and procedures. The ideal candidate has strong attention to detail, the ability to coordinate and maintain a productive work schedule, a solid background in adjusting and/or desk reviews, and the ability to work within very tight timelines when needed.
This position will be instrumental in guiding the field staff to produce reports that conform to our clients file content requirements. The ability to work well with various stakeholders, and to provide clear and concise direction will be essential. Working from home, you will perform final quality audits on adjuster property and casualty reporting prior to client submission.
If you meet the requirements below and are the ultimate professional who thrives in a rapidly changing environment - apply today!
Review reports, estimates, photographs and sketches to ensure compliance with standard claims practices, technical accuracy, Syndicate quality standards, and client guidelines and special requests.
Provide guidance to field adjusters regarding individual files, request revisions to bring file documentation into compliance, edit reports where appropriate and refer complex file issues to management personnel.
Approve final submissions to our client and provide guidance to our billing department regarding final invoicing.
Document all review activity in Xactanalysis and our internal Claims Management Software.
Collaborate files, when appropriate, using Xactimate estimating software.
Working with our Supervisory and Management staff, provide guidance and mentoring for contract reviewers when necessary.
5-10 years' experience as a property adjuster or 2-4 years' experience as a property damage file reviewer or supervisor.
Two years’ minimum experience with Xactimate estimating software.
Must be an expert in damage identification.
Excellent attention to detail.
Strong Microsoft Office skills.
Must have the ability to coordinate work with field staff, office staff and clients as well as the ability to adhere to strict deadlines.
Experience working with varied client claim standards and practices.
Ability to provide concise and clear written and verbal directions and guidance.
Demonstrated ability to manage high volume workloads while prioritizing conflicting demands is essential.
The ability to connect and communicate with multiple internal and external stakeholders.
Able to work an irregular schedule, including nights and weekends as needed
Physical Demands and Other Requirements
This position requires data entry using a computer, mouse and other technology. The ability to sit for several hours at a time is essential.
The ability to communicate by phone and/or other methods with internal and external stakeholders is essential.
Note: The statements herein are intended to describe the general nature and level of work expected but are not to be construed as an exhaustive list of responsibilities, duties, and skills required.
Syndicate Claims Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.