Front Desk Office Administrator

Advisor Employee Services - Creve Coeur, MO (30+ days ago)


Director of First Impressions
Are you dependable, highly detail-orientated, have great interpersonal skills and a passion for client satisfaction? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you! Our successful financial planning firm in Creve Coeur, Missouri is seeking a Director of First Impressions to ensure smooth day-to-day operations while providing superior customer service to the firm's prospects, clients and team members. The ideal candidate will have at least 2 years of office/administrative experience and be able to perform general tasks such as handling calls, calendar and database management and welcoming clients to the office. This team member will be instrumental in ensuring clients have the most memorable, positive experience.

Minimum Requirements:
  • HS Diploma
  • 2+ years of experience working in a professional office & fast-paced environment
  • Proficient skills with MS Office Suite
  • Comfortable and familiar with CRM platforms
  • Industry experience preferred, but not required
This position requires that you possess the following skills:
  • Strong organizational skills and strong attention to detail
  • Proficient with filing, phone systems, faxing and scanners
  • Excellent communication skills – both verbal and written
  • Calendar management
  • Polished interpersonal and presentation competencies
  • Exceptional phone skills
  • Sincere and caring attitude
  • Provide outstanding client service
  • Thrive in a "time sensitive" environment and adaptable to changes without affecting the quality of work
Responsibilities/Office Administration:
This position will assist the Team in maintaining exceptional customer service to help exceed client and regulatory expectations by following day to day tasks such as:

  • Answer phones & greet clients in a friendly, warm manner
  • Ensure vendor supplies and "extras" (drinks, snacks for clients) are stocked
  • Record notes from client conversation in an accurate manner
  • Enter and maintain database of clients and prospects
  • Manage filing system
  • Attend and contribute to team meetings
  • Maintain the office environment in immaculate and organized condition
  • Maintain job-related/industry specific compliance files
  • Assist in organizing events, event supplies, and promotional material
  • Assist in the coordination of various vendor/client events
  • Develop, mail, and analyze client satisfaction survey
  • Develop and mail letters to clients for various purposes upon request
  • Send the following to clients, but not limited to: quarterly referral letters, Reallocation letters, Appointment Reminders, Thank You notes, Birthday letters, invitations, etc.
  • Prioritize daily tasks to be proactive in time management
  • General back up Support for all other positions consisting of varied tasks as needed
Presented by Advisor Employee Services
Thank you for your interest this position. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!