Front Desk- Patient Service RepresentativeOur client in a healthcare office in the Chestnut Hill area in Boston, MA is looking for a friendly and professional Patient Service Representative to help at their Front Desk. Ideal representative is someone with some knowledge in Pre-authorization and experience with Insurance Referral, as well as working in a healthcare facility is preferred.
This is an open-ended Temporary position that could go permanent for the right candidate. Interested applicants may reply with their resumes and we'll get in touch. The position starts immediately!
Records, coordinates and reschedules patient's appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
Greets and registers patients in a prompt, professional, pleasant and helpful manner.
Verifies that appropriate forms are completed and obtain signatures when necessary.
Maintains and updates current information on physicians' schedules ensuring that patients are scheduled properly.
Confirms appointments for upcoming patient visits.
Answers the telephone providing appropriate information or forwards the call to the appropriate staff member.
Schedules appropriate in house appointments as requested.
Oversees the reception area, coordinates patient movement throughout Institute.
Verifies patient insurance eligibility, co-payments and deductibles.
Recovers fees due at time of visit.
High school/ associates degree or equivalent; bachelors degree preferred.
Basic understanding of Pre-authorization
Insurance referral experience a plus
Experience working in a professional office environment is preferred
Must be proficient in Microsoft Office
Customer service experience strongly preferred
Detail orientation and ability to multi task