Front Desk

eyecarecenter OD - Jacksonville, NC

30+ days agoFull-time
Eye Care Center is looking for high energy individuals that have a passion for creating an amazing patient experience! We are looking for those who want to be the first point of contact for our patients and who will set the tone in providing a world-class experience for our patients! If this sounds like your passion we would be excited to have you join our team!

A Front Desk is trained to act as the first point of contact for our patients where they set the tone for their visit through excellent patient care. The Front Desk will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
Double check insurance authorizations to ensure completion and build accurate flow sheets
Knowledge of common fees charged for common visits
Check out patients and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
Comply with all company policies and procedures including HIPAA
General office duties and cleaning to be assigned by manager

Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Ability to work weekends when applicable
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team ordinated and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education and/or Experience
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience