This position is responsible for ensuring the smooth and efficient operation of the Information Desk by supervising volunteers and providing assistance to the community, patients, and visitors beyond the scope of volunteer staff, demonstrating a commitment to excellent customer service.
Work requires knowledge generally acquired through a high school education or GED. Associates Degree with coursework in management, public relations, or customer service highly desirable. Bilingual Spanish speaking required. Customer Service experience essential. At least two years working with the public in a busy setting and at least one year in supervisory role. Must possess excellent computer skills and ability to quickly learn programs being utilized by the department. Exceptional maturity and interpersonal skills are required, including strong communication skills in dealing with hospital guests, staff, and volunteers. Must be able to communicate effectively on the telephone, in person, and in writing and work collaboratively in a culturally and age diverse environment. Excellent English skills (verbal and written communication) required. Proficient in Spanish (verbal and written communication) required. Exceptional analytical abilities to function as effective problem solver and decision maker. Able to deal with all guests, staff, and volunteers in a courteous, friendly, and helpful manner.