Volunteer Program Coordinator I - Parks Department (Limited Term) (Open)

County of San Mateo - San Mateo County, CA4.0

Full-time
San Mateo County Parks works to engage community members through community programs with a focus on volunteerism, stewardship, and education. The Parks Department seeks a Volunteer Program Coordinator I who is a well-organized, energetic and outgoing person to recruit, schedule and coordinate volunteer activities that support park operation and natural resource goals. In this role, you will use your strong communication skills to promote volunteer opportunities in order to maintain and grow engagement in overall park stewardship efforts and to support San Mateo County Parks. The Volunteer Program Coordinator will collaborate with Park Rangers and Natural Resource Management staff in the office and in a variety of outdoor settings. You will use new data management systems, analyze data, organize and implement volunteer events, and explore creative ways to connect community members with the resources and service opportunities in San Mateo County Parks.

The ideal candidate will have experience:
Recruiting volunteers
Public speaking
Program or project coordination
Leading groups in an outdoor setting
Creating digital content

NOTE: This is a limited term, at-will position for an initial term of 2 years, not to exceed 3 years. Limited Term employees receive full medical and dental benefits, similar to regular employees, and a portable 401(a) plan. However, the eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties

Duties may include, but are not limited to, the following:
Volunteer Recruitment & Retention

Source and recruit volunteers through various techniques (databases, e-mail, social media outreach, flyers, etc.).
Implement on-line management system to support volunteer recruitment, assignment, participation, and program data collection and reporting.
Promote volunteer opportunities on digital media and through written communications for upcoming events and volunteer opportunities.
Work to recruit adequate volunteer participants for events.
Develop an effective communication process that ensures registered volunteers are adequately informed of event details and prepared to participate.
Coordinate and staff community outreach events to recruit volunteers and educate public on volunteer opportunities within the Parks Department.

Stewardship Corps Implementation
Plan and conduct site preparation for planting and maintenance activities.
Assist natural resource management staff with Stewardship Corps planting events 3x/ month (Saturday mornings December - February).
Facilitate maintenance events after training (2x/ month, Saturday mornings March – May).
Implement set up and break down of weekend Stewardship Corps events.
Debrief after each event and identify follow-up tasks to be completed before next event.
Periodically survey volunteers and conduct review of events with natural resource management staff to assess effectiveness of program.

Group Volunteer Scheduling
Respond to requests for group volunteer service projects from corporate, school, and social service organizations.
Collaborate with Park operations staff to plan yearly calendar of group volunteer events for each district.
Assist park operations staff in site preparation for service projects and on day of service event.
Debrief after each event and identify follow-up tasks to be completed before next event.
Periodically survey volunteer groups and conduct review of events with park staff to assess effectiveness of program.

Administration
Coordinate, plan, develop, and track volunteer activities with Park staff using the Department's volunteer management system.
Consistently strive to identify areas for program improvement – efficiency, satisfaction, and overall program performance in order to achieve goals.
Keep detailed records of volunteers' information, event statistics, and other program metrics.
Collect and analyze data to develop a profile on specific programs and prepare reports.
Represent the County and Parks' volunteer programs to which assigned and maintain relationships with various service providers, other park agencies, community organizations, and other groups as it relates to job duties.
Provide program information to individuals and groups and meet with and make presentations to the community.
Communicate frequently with volunteers to ensure they are satisfied and well-placed.
Qualifications

Knowledge of:
Principles and practices of program area/option to which assigned.
Principles and practices of effective customer/client relations.
Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
Technical procedures and requirements of program area/option to which assigned.
Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
Principles, practices and techniques of administrative and programmatic research and analysis.
Computer applications related to the work.
Office administrative practices and procedures, including records management and the operation of standard office equipment.
Funding sources, grants and fund-raising techniques, if assigned to Options 1 and 2.

Skill/Ability to:
Analyze, interpret and apply various regulations and requirements.
Plan, coordinate and implement administrative and programmatic research and analysis.
Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
Communicate effectively, both orally and in writing.
Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
Exercise sound independent judgment within general policy and regulatory guidelines.
Prepare clear and accurate reports, correspondence, procedures and other written materials.
Organize and prioritize work and meet critical deadlines.
Maintain accurate records and files.
Interact with a wide variety of people.
Listen sensitively and accurately; exercise tact, patience and diplomacy.
Develop, coordinate, and implement plans, programs and events.
Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
Prepare narrative and statistical reports.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting.

Application/Examination
This is a limited term recruitment. Anyone may apply. The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. If you have any questions, please contact Laurel Finnegan, Park Ranger IV at (650) 599-1367 or lfinnegan@smcgov.org.

NOTE: Due to the volume of applications for these positions, qualified candidates are encouraged to apply immediately as these positions may be filled anytime within the process. The Parks Department will screen materials as they are received and will directly contact qualified applicants for further consideration.

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs. The County is an Equal Opportunity Employer.

Analyst: Arlene Cahill (111318) (Program Coordinator I G243)