Job Title: Residential Leasing Consultant
Department: Capano Residential
Reports To: Property Manager/Assistant Property Manager
FLSA Status: Non-exempt
Compensation: $14 - $17 Hourly (based on experience) + Commission
Hours: Weekends 10-4pm and Some Weekdays 9am-7pm
Location: Milford, DE (Lease-up! Brand new construction!)
Our Residential Leasing Consultants are the first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. Capano Residential Leasing Consultants have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experiences.
Essential Duties & Responsibilities
Manage the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”
Showcase the value of the community features as they relate to the customer needs
Use a customer focused attitude year-round to ensure a smooth renewal process for existing residents
Utilize and establish creative marketing and social media strategies to increase property traffic
Support occupancy and retention goals by following up with potential and current residents
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision
Promote positive resident relations through courteous and timely response to resident needs and concerns
Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks
Collaborate with team members to plan and organize resident events
Will assist in other projects and activities as needed
Qualification Requirements
One year of experience in sales, hospitality and/or customer service
High school diploma required. Bachelor’s degree preferred
Work a varied schedule including weekends and holidays as required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Strong written and verbal communication skills
Leasing and/or property management experience not required
Professional Business Dress: Dress is expected to be professional and conservative. Unacceptable attire includes: jeans, khakis or pants with outside pockets, sportswear, sandals, garments that are unnecessarily revealing. In addition, we ask that there be no visible piercings, except for earrings, no visible tattoos and only natural hair colors.
Full Time Employment Benefits:
Capano Residential offers competitive compensation and benefit package which includes: medical, dental, vision, life insurance, and disability benefits.
Medical, Dental & Vision
401k Match
Paid Vacation & Sick Time
Job Types: Full-time, Part-time
Salary: $14.00 to $17.00 /hour
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- No overtime
Experience:
- Customer Service: 1 year (Preferred)
Ability to Relocate:
- Milford, DE: Relocate before starting work (Required)
Work Location: In person
