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Manager - Patient Experience
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Location: Swedish Hospital Hospital - Chicago, IL
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Full Time, 40 hours/week
General Summary:
The Patient Experience Manager is responsible for: leading, analyzing, reporting, and evaluating targeted patient experience improvement initiatives; participating in the development and implementation of projects related to system-wide patient/guest experience initiatives; collaborating with and instructing leadership, physicians, department directors/managers, and staff to implement strategies ensuring optimal patient experience outcomes; resolution of complaints to identify opportunities for improving patient/guest experience; participating in the development of programs and services that address specific aspects of the patient experience.
What you will need:
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Bachelor’s degree in nursing or relevant clinical area, healthcare/business administration or related field is required. Master’s degree is preferred.
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Five years professional experience in a healthcare management or leadership role in customer service, process improvement, patient satisfaction, health administration, patient relations or related rote
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Possess strong knowledge and understanding of the organization's mission, vision, values, and culture, with an emphasis on diversity, equity and inclusion
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Advanced facilitation skills coupled with exceptional listening skills; strong oral and written communication skills; demonstrated competency in presentations, classroom and small group instruction
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Project management experience and consulting skills and experience working collaboratively in a diverse work group
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Proficient knowledge of computer applications i.e; Office, Word and Excel.
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Experience working & communicating with staff at all levels of the organization
Benefits:
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Career Pathways to Promote Professional Growth and Development
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Various Medical, Dental, and Vision options, including Domestic Partner Coverage
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Tuition Reimbursement
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Free Parking at designated locations
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Wellness Program Savings Plan
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Health Savings Account Options
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Retirement Options with Company Match
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Paid Time Off and Holiday Pay
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Community Involvement Opportunities
