HEAD of CUSTOMER PROGRAM/SUCCESS MANAGEMENT (REMOTE if based outside of Southern California). We are only accepting applications from candidates based in U.S. that are able to provide documentation showing they are authorized to work in the U.S. without sponsorship.
EVERGUARD, INC
About Everguard:
Backed by one of the world’s leading start-up incubation firms and a global industrial conglomerate, Everguard has built an industrial safety solution with advanced machine learning and computer vision technologies. Everguard's mission is to make the world’s industrial environments safer. Based in Irvine, CA, Everguard is driving a paradigm shift to traditional safety cultures from reactive to proactive. We incorporate ultra-accurate and reliable wearables with computer vision, machine learning and AI to provide a real-time platform to improve productivity and safety.
About this role:
The Head of Customer Program Management at Everguard reporting to the CEO, will play a crucial role within the Sales organization, specifically in overseeing the implementation of customer onboarding processes for deploying AI-based solutions. This position will involve extensive collaboration with cross-functional teams to tackle customer pain points, meet their needs, and ensure the smooth management of customer projects from start to finish. Additionally, the role includes managing relationships on a daily basis with customers, partners, engineering teams, and direct reports.
Responsibilities and Duties:
· Manage customer relationships to ensure consistent quality of support across all
customers.
· Maintain project timelines to meet customer expectations and project milestones.
· Align with leadership team to define key success metrics that support business priorities.
· Act as the customer’s representative within the organization.
· Deliver updates on critical blockers and present results and field executions to
stakeholders.
· Share valuable field feedback to influence marketing programs and product roadmap.
· Maintain and monitor the operational health of the overall customer experience.
· Implement strategies to continuously improve customer satisfaction and operational
efficiency.
· Manage other program managers directly, providing leadership, guidance, and support.
· Demonstrated experience or understanding of Computer Vision, AI, and/or IoT is a plus.
· Exceptional communication skills, including clarity, conciseness, and directness in all
communications.
Minimum Requirements:
· BS degree or similar college level education.
· 6+ years of experience in a customer success role.
· 2+ years of experience leading a team of direct reports.
· Experience working in a technology company.
· Experience in sales or consulting in the industrial segment is a plus.
· Strategic thinker, combined with strong ability to execute plans and drive for results in an ambiguous environment.
· Versatile with proven ability to be adaptable in rapidly evolving situations
· Superior customer service and relationship skills.
· Ability to thrive in a fast-paced environment with tight deadlines.
· Hybrid office policy. Remote work option available for employees outside of Southern California
Compensation and Benefits
· Salary: Salary ranging from $120K-$180K per year along with equity. Base salary will be determined based on relevant years of experience, skills and location.
· Insurance: Health, dental, and vision insurance coverage provided.
· Leave: 15 days of paid time off (PTO), 5 sick days, 10 paid holidays, and office closure from Christmas to New Year.
Job Type: Full-time
Pay: $120,000.00 - $180,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Hybrid remote in Irvine, CA 92618
