Full Job Description
Under the supervision of the Executive Director of Health & Counseling Services, the Medical Office Assistant provides Health Center reception and administrative needs. This temporary position is approved for the fall semester, with the potential for an extension to the spring semester, if needed. The anticipated schedule will be 40 hours per week for 15 weeks.
Duties and Responsibilities:Clinical and Appointment Scheduling:
Coordinate patient flow scheduling.
Schedule clinical appointments for all providers in the health center.
Schedule telehealth platform for all telehealth visits.
Upload forms into patient health portal as needed for clinical visits.
Check students in upon arrival.
Maintain database for students in quarantine, isolation, temporary leaves from campus, etc.
Contact students who missed appointments to offer to be rescheduled.
Maintain calendar of director, both in google calendar and EHR.
Uphold a high regard for the principles of confidentiality associated with medical issues, diagnoses, and treatment plans.
Proficiency with electronic health record (EHR) system.
Maintain records in organized manner; scans medical documents, labs, correspondence into EHR.
Assign tasks through EHR to appropriate health center provider for review and sign-off.
Respond to incoming telephone calls and greets clients and visitors to the office.
Gather information for surveys and prepare necessary documentation and reports.
Creates and prepares correspondence, reports, etc., revisions to office forms, manual and policies.
Create flyers, banners etc. to advertise events and promote the department.
Prepare purchase requisitions in consultation with the Purchasing Office.
Order supplies/ equipment as directed.
Coordinate/prepare payment of invoices, expense reimbursements, check requisitions for health center.
Arrange upkeep and maintenance of all office equipment.
Schedule rooms, media services equipment requests for health center use.
Manage incoming and outgoing mail.
Submit work orders for the Health Center.
Be accountable for collecting, posting, and reconciling student charges for health center services.
Updating Skills and Mandatory Trainings:
Attend regular staff meetings.
Complete mandatory training as required by the college and health center (such as HIPAA, blood borne pathogens, Title IX, etc.)
Promote a welcoming and safe environment that celebrates diversity, equity and inclusive excellence.
Follow and perform recommended current cleaning standards in Health Center.
Occasional evening, weekend, and/or holiday hours may be necessary.
Must be flexible to accommodate office and times inclusive of extended clinic hours, sports physicals, and off-semester duties during break.
Participate in contact tracing activities for the campus.
May perform other duties as assigned.
A medical professional, such as medical assistant, certified nursing assistant, or LPN, who holds this position:
Must be able to assist health care providers in the provision of care to include vital sign assessment, lab collection, assist providers, accuracy in documentation.
Coordinate services with local pharmacies for sending prescriptions to pharmacies and receipt and delivery of pharmacy deliveries.
Medical background and terminology is necessary; high school diploma necessary.
Graduation from an approved Medical Assistant Program, Certified Nursing Assistant or Nursing Program is preferred.
Demonstrated accuracy in computer skills, including word processing skills.
Ability to work under periods of intensity related to emergency situations, high volume census, and increased work volumes.
Excellent interpersonal skills.
Personal characteristics that include patience, tact, and good judgment are essential to the fulfillment of this task.
Successful completion of background checks.
To apply, upload your cover letter, resume, separate diversity statement summarizing your experiences and commitment to equity and inclusion, and names/contact information for three references, preferably as one PDF document, to our Career Portal: Muhlenberg Careers. (Your diversity statement should note how you demonstrate your commitment to the principles of diversity, equity and inclusion in your work, community and/or personal life. This may include, for example, work assignments, community service/mentoring, committee service, recruitment/retention activities, etc.) Application review will continue until the position is filled.
Founded in 1848, Muhlenberg is a highly selective, private, four-year residential, liberal arts college located in Allentown, Pennsylvania, approximately 60 miles northwest of Philadelphia and 90 miles west of New York City. With an undergraduate enrollment of approximately 2,200 students, Muhlenberg College is dedicated to shaping creative, compassionate, collaborative leaders through rigorous academic programs in the arts, humanities, natural sciences and social sciences as well as selected pre-professional programs, including accounting, business, education and public health. For more information, visit www.muhlenberg.edu.
An equal opportunity employer, Muhlenberg College is committed to recruiting and retaining outstanding faculty and staff from racial and ethnic groups that have been traditionally underrepresented in higher education. For additional information about Muhlenberg's commitment to diversity and inclusion, applicants can find the latest updates to the College's Diversity Strategic Plan at this link: College's Diversity Strategic Plan.