Customer Service Rep 3

Wells Fargo - Los Gatos, CA (30+ days ago)3.8


Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Mortgage Origination team builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership.

We have an immediate opening for a Customer Service Representative. This individual is responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include:
Resolving complex inquiries and complaints from internal and external customers and upon escalation
Processing complex transactions on-line
Performing extensive research to resolve the complex customer problems
Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
Providing training on policies and procedures, new or enhanced services and/or procedural changes
Will review data and report trends to management, and project work

Required Qualifications

2+ years of experience interacting with customers

Desired Qualifications

Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
Excellent verbal, written, and interpersonal communication skills
Ability to interact effectively with internal and external partners and clients/customers
Advanced Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to troubleshoot common computer problems
Mortgage industry experience
Bilingual speaking proficiency in Spanish/English
1+ year of data collection and reporting experience

Job Expectations

Ability to lift 20+ pounds
Reliable transportation
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address
CA-Los Gatos: 233 West Main St - Los Gatos, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.