Unit Description:
Work for a company that cares for its people and offers opportunities for personal growth.
This is a temporary position that can last up to 18 months or longer if needed.
Sodexo is seeking a Patient Services, Regional Operations Support Manager to join our food service team at Phoenix Children's Hospital in Phoenix, AZ.
Phoenix Children's Hospital is a 457-bed pediatric hospital committed to providing quality care and excellent service. This account has a fast paced, high volume food service department, generating over $6.5m in Retail sales annually, and focused on achieving the highest level of customer satisfaction.
In this role, you will be directing and participating in all operations of the At Your Request Patient Room Service Meal program. Responsibilities will include scheduling, inventory/ordering, training, and development of staff. Flexible hours covering various shifts and positions needed for this support role, rotating weekends as well as some holidays. This location is a showcase account with a state-of-the-art kitchen and retail dining facility.
The successful candidate will:
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Work with the culinary team and other managers to oversee daily operations to ensure a smooth flow of food services to patients;
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Effectively manage a high volume patient tray line operation;
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Evaluate and develop service levels for the overall Patient Services Program;
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Ensure company food and physical safety programs and standards are followed
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Oversee cash handing processes, and POS programming and maintenance;
To learn more about Phoenix Children's Hospital, please visit http://www.phoenixchildrens.com/.
Please apply today to lead an award-winning team! This in an opportunity to elevate your management skills and showcase your experience and innovation.
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
What We Offer:
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Position Summary:
The Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable
Primary Responsibilities:
Client / Customer Service - 20%
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Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes.
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Provide effective communication for clients and customers to ensure excellent customer service.
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Effectively partners with client and Sodexo employees to drive successful outcomes.
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Complies with all client policies and procedures.
Operational Excellence - 40%
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Owns, drives, and measures operational excellence outcomes of Sodexo and client.
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Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
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Creates a continuous quality improvement culture that drives operational efficiencies.
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Drives change and creates a culture where change is embraced and operationalized.
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Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20%
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Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
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Accountable for effective utilization of labor resources.
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Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
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Effective risk management by ensuring consistent regulatory and legal compliance.
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Compliance with supply chain management requirements.
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Understands and effectively manages unit finances in the Sodexo budgets.
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Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
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Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
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Effectively delegates operational responsibilities to appropriate individuals / positions.
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Follows best practices in decision making to determine best solutions for the business.
Safety - 10%
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Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
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Behaviors include: Working as a team for safety
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Communicating Effectively for Safety
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Managing Safety Risks
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Optimizing Human and Environmental Factors
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Recognizing, respond and reporting incidents
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Adherence to all operational safety practices and protocols
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Drives a safety culture throughout the team
Talent - 10%
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Ability to effectively manage aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
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Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & Requirements:
Basic Education Requirement - Bachelor's Degree in a relevant field or equivalent experience
Basic Management Experience - 3 years
Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
