Equipment Coordinator ERP

Vantage - Carnegie, PA (30+ days ago)3.7


Provide supply chain support to the Equipment Division. Work in both an office and machine shop environment, and work cross functionally with people both internally in the various functions and externally.

Accountabilities with Key Outcomes

  • Describe essential accountabilities the job performs and key outcomes. Accountabilities should be listed (max of 8) in order of importance.
  • ERP- works within Microsoft NAV for various transactions including but not limited to entering sales orders, entering purchase orders, posting shipments inventory transactions and typical shop floor data transactions
  • Purchasing – place orders with vendors and follows up to expedite as necessary
  • Create technical manuals for equipment prior to shipment
  • Inventory Management – assist Equipment Division Manager in insuring inventory is accurate and minimum levels are met.
  • Small Machine Tech Support – Provides tech support for the small machines, take information from customers, using a troubleshooting tree identify possible remedies and if unsuccessful process a return/replacement
  • Customer Service – Answer and respond to customer inquiries, phone calls, emails and other customer centric tasks to meet or exceed the customer demands
  • Maintain Equipment Division schedules and distribute weekly reports

Experience: **

Required

· Strong Microsoft Office Skills

· Experience in a job shop environment

· Strong knowledge and experience with ERP

· Mechanical aptitude to listen to customer’s machine problems and provide first level of troubleshooting

· Strong planning and organizational skills

· Excellent verbal and written communication skills

· High School Diploma or greater

Desirable

· Experience with Microsoft NAV

· 5+ years customer service experience

· Ability to suggest and implement process improvements

· Associate Degree preferred

Key Competencies:

Teamwork, ownership of responsibilities, customer centric, high level of computer/Office skills, well organized

Safety: Responsible for following Equipment Division Safety Policy and maintaining First Aid boxes

Job Type: Full-time

Salary: $28,000.00 to $32,000.00 /year

Experience:

  • customer service: 2 years