Director, Client Analytics

Precima - Chicago, IL

Full-timeEstimated: $130,000 - $180,000 a year
Skills
Description:
Why work with us…

Are you passionate about analytics? Are you a data enthusiast who likes to work with people and solve problems? At Precima, we are problem solvers who love the challenge of the riddle. We help find solutions without being asked. We have an ingrained streak of determination and don’t settle for good enough. We are passionate about shaping shopper behavior and we care deeply about giving back to the communities around us.

About the role...

Under the direction of the AVP, Consulting & Analytics, the objective of this role is to be the primary lead for the end-to-end delivery of Precima’s consulting and analytical solutions for long-term retail clients to meet and exceed Precima’s requirements as defined in client contractual statements of work.

Success in this role, defined as meeting and exceeding client expectations on Precima deliverables, achieves the following outcomes\:

Directly enables Precima’s clients to meet and/or exceed expected strategic and/or financial objectives of their partnership with Precima (e.g., quantifiable increases in sales and profits through improved decision-making).

As a result, Precima receives high client satisfaction scores through satisfied customers and secures Precima’s revenue from clients (retention) and increases Precima’s revenue through renewed agreements (increased future revenue), expanded statements of work and deliverables (grow revenue base from new products and services to existing clients).

In addition, success leads to the development of new products and services, as well as case studies and client referrals which drives future revenue.

This role achieves these objectives through development of a comprehensive strategic, consultative and analytical plan with clients to meet their objectives/deliverables as well as a detailed implementation plan to establish client delivery expectations. This role is then accountable to deliver against that plan by managing the Precima consulting and analytical team for that client in the development and delivery of Precima’s analysis, insights and recommendations to client and the presentation of those insights to senior executives and key stakeholders of clients.

This role is then accountable to deliver client results through securing client agreement to proposed plans and then supporting, and in some cases leading, the implementation of recommendations to deliver results and for measuring the impact to demonstrate strategic and financial value of Precima’s insights and recommendations

What you will do...

Responsible for collaborating with client and client services lead to build strategic direction of marketing program ensuring that analytic insight is applied properly and is leveraged to its full potential.

Provide high level context for analytic group on the vision and objectives of marketing initiatives.

Provide direction to Associate Director on translating strategy into deliverables for the analytic team including\:

Targeting

Optimization

Test Design

Forecasting

Measurement

Reporting

Summarizing key learnings/insights for future campaigns

Qualification:
Who you are...

Minimum of 8-10 years of directly related work experience in the retail industry (preferably merchandising), with experience in customer-centric strategy & analytics (using data from customer loyalty programs to inform marketing/merchandising. decisions - preferably in a client services role

Significant experience and expertise in customer-centric analysis in a retail environment - leveraging item-level transactional data tied to customer behavior (from loyalty cards and/or credit cards) and developing insights to improve marketing and merchandising decisions.

Direct experience (preferably as an employee) within a retail or consumer packaged goods experience - preferably within grocery, pharmacy, mass-merchant or department store retailers.

Experience and proficiency in client services - managing external client relationships in a consulting or strategic advisory capacity including managing projects and delivering insights and recommendations to clients for implementation.

Experience in building and managing consulting and/or analytical teams including statisticians, managers, analysts) - and experience in managing cross-functional teams.

Experience at executive-level client service/presentations etc.

Strong industry knowledge within customer-centricity within retail.

Proven expertise in analytical and logical thinking with a focus on problem-solving using customer data and analytics.

Strong project management skills - balancing concurrent projects.

About Precima

Precima is a global retail strategy and analytics company that provides tailored, data-driven solutions that drive sales, boost profitability and build customer loyalty. Leveraging our deep analytics expertise, Precima helps organizations improve their competitive position across all facets of planning and operations from assortment optimization, price optimization, promotional optimization, targeted marketing, and supplier collaboration. Precima’s credentials include solutions for Fortune 1000 brands and grocery retailers, including global market leaders. Together with LoyaltyOne, LoyaltyOne Consulting, BrandLoyalty, AIR MILES, and IceMobile, Precima is a part of Alliance Data―a Fortune 500 Company and the global leader in data-driven loyalty solutions. Precima's head office is located in Toronto, Canada, with global offices in Den Bosch, The Netherlands, Chicago, USA, and London, UK. Precima is a LoyaltyOne company. www.precima.com

About LoyaltyOne

Today, there are more ways than ever to engage shoppers. At LoyaltyOne, we believe that understanding the people behind the purchase is key to winning their hearts – and their wallets.

For over two decades and from more than fifty locations around the globe, we have paired expertise in shopper behavior with advanced analytics to uncover the data-driven insights that drive successful loyalty, marketing and merchandising solutions.

Across AIR MILES, BrandLoyalty, Precima and Global Solutions, our businesses help some of the world's leading retailers connect with consumers and deliver more value in every visit. Regardless of their role or geographic location, our people are always supported by one of the best teams around. At LoyaltyOne, we know that in coming together we are at our strongest – and that together we can help shape the future for our clients, their shoppers and our communities.

LoyaltyOne is an Alliance Data company. For more information, visit www.loyalty.com

About ADS

Alliance Data® (NYSE\: ADS) is a leading global provider of data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and emerging technologies. An S&P 500 and Fortune 500 company headquartered in Plano, Texas, Alliance Data consists of three businesses that together employ more than 16,000 associates at approximately 100 locations worldwide. www.alliancedata.com Alliance Data is an Equal Employment Opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities in accordance with legislation.

Alliance Data participates in E-Verify.

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