Full Job Description
The Director II works under the general direction of the Associate Commissioner for Community Access with considerable latitude for use of initiative and independent judgment. Performs complex managerial work leading the day-to-day operations for Community Engagement, which currently includes: 2-1-1 Texas Information and Referral Network, the Community Partner Program, including Regional Community Support Specialists, Supplemental Nutrition Assistance Program Education (SNAP-Ed), and Hospital Presumptive Eligibility.
Responsibilities include interpreting state and federal laws and regulations and department rules and policy as they apply to program strategic planning, program and policy development; developing and implementing best practices; establishing quality assurance and performance measurement tools; and ensuring effective utilization of resources. Works with staff and internal and external partners to enhance community access within and across the local, regional, and state levels and actively seeks to collaborate with other programs, sections, and divisions. Serves as backup to the Associate Commissioner for Community Access, as necessary. The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
Essential Job Functions:
Provides overall vision, leadership and strategic direction to the Community Access section. Directs the overall planning, implementation, coordination, and evaluation of programs and policies to promote effective program administration and service delivery. Works with team to assure implementation and attainment of program goals and objectives. (40%)
Makes program management decisions, impacting statewide services and operations, and works with other state agencies and internal and external stakeholders. Reviews and evaluates impact of proposed federal and state laws on program objectives. (10%)
Represents the department by making presentations, providing information and testimony, collaborating with stakeholders, other areas of the department, other state agencies, and federal partners. Responds to requests by legislators and other public officials. (20%)
Coordinates with federal and state agencies to assure program policies, standards and activities conform to federal and state requirements (10%)
Manages and develops staff through review of performance data, consultation, training and performance appraisal. Responsible for hiring and selection, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave. (20%)
Knowledge Skills Abilities:
Ability to lead and motivate staff to obtain a standard of excellence in their work and to foster an environment of continuous improvement
Knowledge of local, state and federal laws and regulations related to program areas
Knowledge of strategic planning, and project management
Knowledge of the principles of leadership and how to effectively interact with various leadership styles
Knowledge of process improvement or quality assurance processes
Knowledge of the Texas legislative process
Skill in managing multiple and competing priorities
Skill in identifying problems, evaluating alternatives, and implementing solutions
Skill in communication and public speaking
Skill in working collaboratively and cooperatively with diverse groups
Skill in managing various levels of employees
Ability to interpret data and develop effective operating procedures
Ability to organize and present information effectively, both orally and in writing
Ability to establish goals and objectives
Ability to lead in an environment of change
Ability to plan, assign, and evaluate the work of others
Ability to build effective work teams
Ability to effectively manage and motivate staff
Ability to establish effective working relationships with staff at all levels of an organization, agencies, providers, stakeholders and elected officials
Ability to make timely and effective decisions
Ability to evaluate policies and integrate into existing programs and processes
Ability to comprehensively and accurately evaluate reports and data
Ability to develop and implement effective customer service system
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university with a bachelor’s degree. Each year of experience can substitute for the required degree. 5 years minimum full-time professional experience working with state government or public agency and may include non-profit organizations, local or state government councils.
A minimum of five years in a managerial, supervisory or equivalent role is required.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.