Business Services Manager

Cirtec Medical Corporation - Lowell, MA3.0

Full-timeEstimated: $59,000 - $84,000 a year
JOB SUMMARY This position is primarily responsible in ensuring all business service and support activities are executed in a timely and effective manner so as to support core business activities. ESSENTIAL RESPONSIBILITIES • Effectively manage the financial health and wellbeing of sustaining programs in the Lowell, MA location. • Work with department heads and other key stakeholders to develop proposals necessary to support these sustaining programs. • Provide timely, accurate quotes for delivery to Sales and Project Managers on sustaining programs.

  • Follow the quote during the steps of negotiations with the customer through completion. • Assist with sales pipeline management by working with key sustaining customers to obtain an accurate 12 month rolling forecast. • Work with Business Development and other key stakeholders to manage and drive Quarterly Business Reviews with customers. • Review key program metrics to ensure profitability.
This includes but is not limited to evaluating actual vs. assumed scrap rates, actual vs. assumed cycle times and actual vs. assumed bill of materials.

  • Work with Business Development and Pricing Coordinator to reprice existing programs when necessary. • Support customer needs internally within Cirtec Enfield to ensure high customer satisfaction rates • Other responsibilities as assigned An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. QUALIFICATIONS • Technical Bachelor’s Degree, MBA preferred • Strong background in Class II and III medical devices (neuromodulation and cardiac assist knowledge a plus) • Strong industry involvement a plus • Program Management skills • Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.) • Excellent communication skills both written and verbal • Strong financial background • CM Operational experience • Experience quoting design and development activities.
  • Multitasker • Self-motivated • Ability to plan and organize in ambiguous situations. • Exceptional communication and problem solving skills • Strong analytic skills • Critical thinker