Contact Representative

Internal Revenue Service - St. Louis, MO (30+ days ago)4.1


As a Contact Representative you will:

  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
  • Address wide range of issues/problems that require unique solutions;
  • Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
  • Secure, analyze and protect sensitive personal and financial information;
  • Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
  • Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.

Job Type: Full-time

Salary: $16.15 to $21.00 /hour

Experience:

  • customer service: 1 year
  • Customer Service Skills: 1 year