Employee Relations Specialist

Vivint Smart Home - Provo, UT3.5

Full-timeEstimated: $52,000 - $67,000 a year
Job Description
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017.


Vivint’s Human Resource department has an exciting opportunity for a HR Generalist to join the HR Shared Services team. We are looking for someone who has a passion for improving people processes, driving business results and providing outstanding customer service. Vivint is experiencing unprecedented growth and needs great people who thrive in an extremely fast paced, entrepreneurial environment.

The ideal candidate will need to be innovative, have the ability to execute quickly, and be able to support process improvement and tactical issues simultaneously.

Employee Relations– provide Tier 1 coaching/counseling advice to managers and employees, and work to resolve employee relations issues quickly.
Customer Service – support positive manager & employee interactions through verbal and written communication methods.
New Hire/Termination Process – assist leaders in handling all aspects related to new hire and termination for assigned departments.
HRIS – manage Workday transactions related to new hires, transfers, compensation changes, and terminations.
Process Implementation and Improvement – identify, recommend and implement improvements for the HR Shared Services department
Total Rewards Consulting – provide front line support to employees and managers regarding Vivint benefits, and help reinforce the Vivint employment brand.
Project Management – lead and/or participate in projects related to the HR Shared Services team and/or business.

Excellent verbal and written communication skills
Working and practical knowledge of multiple human resource disciplines, including data management, employee relations, performance management and employment laws

Strong problem solving abilities, analytical skills and Excel skills a must
Ability to develop strong trusting relationships in order to gain support and achieve results
Ability to manage multiple priorities and multitask
Be self-directed and motivated
Take initiative to identify HR/business needs and make recommendations for implementation

A bachelor’s degree in related field

2+ years of experience in Human Resources

Experience with counseling managers in regards to performance management

Free lunch/food trucks/snacks/drinks; new menu daily
Paid holidays and flexible paid time away
Your choice between Mac or PC
Employee pricing on smart home products
Casual dress code
Onsite gym, gaming tables across our campus
Onsite health clinic
Medical/dental/vision/life coverage

Honesty and Integrity Come First
Do the right thing
Customer Obsession is Our Advantage
A relentless passion to serve the customer
Innovation is Essential
Today’s innovation is tomorrow’s lifeblood
We Win Together
Individuals win games: teams win championships
Exceptional is Expected
Talk is cheap: create value, not just motion
We Give Back
Helping people is core to our DNA