Customer Service Representative

Genesis Financial Solutions, Inc. - Akron, OH

Full-time
Join the nation’s leader in second-look financing as a full-time Customer Service Representative! We have multiple openings and are conducting interviews daily!

You must also be willing to work evenings & weekends - many schedules will be 12pm-9pm or 1pm-10pm and will include up to 3 Saturdays a month.

Starting wage is $13.25/hour + benefits with a bonus potential of up to $400/month!

Come work for us and enjoy the following perks:
Competitive benefits package
401K participation on the 1st day of the month after completing 90 days of employment
4% matching
Employer contribution vests immediately
On-site café
Massage Clinics on the last Thursday of every month
Free parking
Close to Summit Mall

As our Customer Service Representative you will:
Resolve partner/customer escalations.
Identify account holder and perform account verification.
Assist consumers with a high level of customer service in a variety of areas, for example; process lost/stolen card requests, disputes, credit card re-issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on assigned projects and preform accurate account maintenance.
Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures.
Assist retail agents with retail Partner Support application processing and review pended applications and determine final disposition.
Meet department goals and standards.
Work hours that will include nights, holidays and weekends.

Requirements:
High school diploma or GED.
Customer service experience preferred. Similar experience such as sales, administrative, and other customer interactive experience considered.
Ability to maintain a high level of professionalism and confidentiality at all times.
Ability to meet critical deadlines.
Ability to learn and execute on new systems and business practices.
Good written and oral communication skills.
Flexibility to adapt well to change.
Ability to talk and type simultaneously.
Strong PC computer skills with a preference for MS Word and Excel.

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide under-served consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Genesis Financial Solutions is an equal opportunity employer (EEO).