The mission of the Project Management Office (PMO) is to help Hawaiian Airlines achieve its strategic goals by implementing the right projects, the right way, to deliver the right business benefits.
Senior Business Analysts are individuals who perform business analysis at the enterprise level. They readily see the overall business picture and deal with undefined situations holistically. Typical project assignments involve a high degree of complexity. They perform their role with little oversight and takes a structured approach to analysis and problem solving. At this level the analyst relies on their experience and training to drive innovative ideas and provides practical recommendations to complex situations. This role is key to helping the enterprise deploy products and solutions in a precise and cost-effective manner.
Work with all levels of the organization to capture project goals, objectives, and the associated requirements. Projects are medium to highly complex in nature and may contain multiple stakeholder groups or work stream
Identify project stakeholders and user groups. Document user characteristics. Identify appropriate representatives for each user group and negotiate their responsibilities
Elicit requirements using interviews, document analysis, requirements workshops, storyboards, context diagrams, surveys, site visits, business process analysis, use cases or user stories, scenarios, competitive product analysis, task and workflow analysis
Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously and concisely
Decompose high-level business and user requirements into functional, non-functional, transitional, or solution requirements. Information is specified in an appropriate level of detail and in appropriate forms suitable for use by those must base their work on the requirements
Specify quality attributes, external interfaces, and constraints
Represent requirements using alternative views, such as visual analysis models (diagrams), prototypes, or simulations, where appropriate
Lead and perform requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
Lead and perform requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives
Lead and facilitate requirements prioritization. Identify conflicts and areas of potential misinterpretation
Lead peer reviews and inspections of project deliverables or specifications to ensure that the requirements were interpreted correctly
Create and maintain requirements traceability. Track requirements status throughout the project. Manage changes to baselined requirements through effective and appropriate application of change control processes and tools
Create opportunities for other Analysts to shadow and learn skills core to the role
Present lessons or BA best practice hints core to the BA discipline
Work closely with manager to foster development within the Business Analyst team
Bachelor degree from accredited college or university and a minimum of 3 years professional experience, or equivalent combination of work experience and education
Excellent verbal and written communication skills in order to effectively convey information to all levels of the organization
Superior interpersonal skills to create and maintain a collaborative environment. Displays leadership and confidence when applying BA competencies
Demonstrated BA competency in requirements development, elicitation, analysis, specification, validation, management and the ability to apply proper techniques
Strong background in project management concepts and how enterprise solutions /products are positioned and developed
Proficient skill level in Microsoft Office Word, Excel, Visio, Outlook
Novice to intermediate skill in Microsoft SharePoint
Advanced degree from accredited college or university
5 years of professional experience in similar role
Previous work experience in enterprise project management setting which required use of business analysis skills or core competencies
Experience with project management life cycle (PMLC) and software development life cycles (SDLC) in a team environment
Previous supervisory or managerial experience
Novice to intermediate skill in use of Microsoft Online including PowerPoint, SharePoint, or Access
Airline or related industry experience
International Institute of Business Analysis (IIBA) CBAP Certification or Project Management Institute (PMI) PBA Certification
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.