Customer Service/Office Assistant

Horizon Health Services - Lewisville, TX (30+ days ago)

Full-time

Mental Health Outcomes is the leading company in the design and implementation of custom outcomes measurement focused solely on behavioral health programs. Our mission is to support behavioral health care quality for recipients and providers through clinical outcomes benchmarking. Mental Health Outcomes works with a large number of freestanding psychiatric hospitals and acute care hospital programs nationwide. We achieve our mission through providing processes, data and analytics/research designed to improve clinical practice and provide decision makers with the ability to assess the impact of system changes on outcomes and quality of care.

Mental Health Outcomes is seeking a Customer Service Representative with excellent communication and customer service skills. This is a full-time temporary position expected to last several months, with the potential to convert to a permanent position.

Customer Service Representative Responsibilities:

  • Prioritizes and responds to client requests
  • Supports client operations by providing MHO products, copying materials, assembling reports, etc.
  • Prints, organizes and distributes/mails customer deliverables
  • Maintains administrative reporting systems

Education, Certification/Licensure, and/or Experience

  • High School degree with some college preferred
  • Experience in health related and administrative fields helpful
  • Knowledge, skills, and abilities required
  • Organizational skills and significant attention to detail required
  • Proficiency preferred in Microsoft Excel, Word, and Power Point
  • Excellent interpersonal, telephone, and customer relations skills
  • English/Spanish bilingual preferred

Job Type: Full-time

Salary: $15.00 to $16.00 /hour

Experience:

  • Client Relations: 1 year (Required)
  • Microsoft Office Suite: 1 year (Required)

Education:

  • High school (Required)

Language:

  • Spanish (Preferred)
  • English (Required)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone