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Job Posting Title:
Professional / Unclassified
LSUAM Online - Instructional Design - Team Lead 2 (Bradley Dickson (00057787))
LSU - Baton Rouge
The Learner Concierge reports to the Assistant Director for Student Support. This position partners with learners across their time in LSU Online programs, serving as the primary point-of-contact for learners in fully online programs. The Learner Concierge provides caring learner support, including coordination of university logistics behind the scenes so that the learner has a seamless enrollment, registration, and learning experience.
55%- Provide high-quality learner support, valuing learners as respected customers. Proactively handles logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual Colleges, the Graduate School, Admissions, Financial Aid, and other applicable departments.
20%- Owns learner issues, solves challenges, and always closes the loop with the learner. Communicates constantly with constituent departments. Coordinates closely to ensure full solutions.
15%- Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems.
10%- Participates in continual professional development, working to ensure high levels of customer service excellence.
2 years of professional experience in customer service or related field.
5 years of experience
Additional Job Description:
Please provide cover letter, resume and three (3) professional references including name, title, phone number and e-mail address.
A copy of your transcript(s) may be attached to your application. However, official transcripts are required prior to hire.
Attach ALL required documents under the "Resume/CV" section of your application.
An offer of employment is contingent on a satisfactory pre-employment background check.
February 14, 2020
Closing Date (Open Until Filled if No Date Specified):
February 28, 2020
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Essential Position (Y/N):
LSU is committed to diversity and is an equal opportunity / equal access employer.
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu