Access and Crisis Services Manager (Health and Human Services Manager II)

Yolo County, CA - Woodland, CA (30+ days ago)

The County of Yolo Health and Human Services Agency (HHSA) is recruiting to fill one (1) regular, full-time Access and Crisis Services Manager (Health and Human Services Manager II) position. This position requires the incumbent to possess a license through the Board of Behavioral Sciences (BBS), such as: Licensed Clinical Social Worker, Licensed Marriage Family Therapist, Licensed Clinical Psychologist, etc.

The Access and Crisis Services Manager is responsible for the system of entry into Yolo County HHSA's Behavioral Health Services. This includes contract development and oversight, partner agency relationships, developing communication materials and conducting presentations on available services, in addition to providing ongoing staff supervision and training, facilitating multidisciplinary consultation groups, providing direct services in crisis situations, and assuring quality, timely services at all County Behavioral Health service locations.

The ideal candidate will possess strong organizational and written/verbal communication skills, in addition to prior experience and/or training in data collection, analysis and reporting. The ideal candidate will also have five years' experience working with specialty mental health services and expertise in Medi-Cal documentation.

Under general direction, directs, manages, supervises, and coordinates the activities and operations of one or more programs or specialty functional areas within the Health and Human Services Agency; collaborates with community agencies and organizations; coordinates and manages the work of supervisors and staff in setting and achieving program goals and objectives; and coordinates assigned activities with other divisions, departments, outside agencies, and the general public.

The Health and Human Services Manager is a first-level, broad management class that reports to a Health and Human Services Branch Director or other higher level position. Incumbents in this class are responsible for the programmatic functions of one or more major program divisions or specialty functional areas within a branch of the Agency, and specific duties of individual positions will vary considerably depending on the assignment. Program areas include, but are not limited to, employment services, public assistance, adult protective services, public health services, indigent health services, county detention facility medical services, mental health services, and substance abuse services. The incumbent provides direct and indirect supervision to lower level supervisory, professional, technical, operational, and/or clerical staff.

This class has two salary levels which recognize the differences in scope of authority, complexity of the services provided, risk and liability associated with the program(s) managed, etc. Positions are allocated to a particular salary level based on an overall evaluation of the assigned duties of the individual position in comparison with the Distinguishing Characteristics and applicable allocation factors. Positions allocated to the Health and Human Services Manager I class typically manage a program of average size, budget and/or complexity, whereas positions assigned to Health and Human Services Manager II are characterized by a combination of several of the following allocation factors: their responsibility for the largest budgets, largest total subordinate staff size, managing high level professionals requiring advanced degrees, and/or the most complex or sensitive program areas with the most risk and liability.

Essential Functions

Duties may include, but are not limited to, the following:
Directly or through supervisory staff selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Oversees and participates in the development of the program's annual budget; participates in forecasting funds needed for staffing, equipment, materials, and supplies; monitors and approves expenditures; implements adjustments; writes and/or reviews grant proposals and participates in developing strategies to obtain funding.
Monitors the ongoing activities of contractors for performance and to ensure compliance with grant requirements, contracts, and state regulations; coordinates with public and private agency partners to ensure the efficient and effective administration of services.
Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends and administers policies and procedures.
Develops effective working relationships with community groups and representatives and other service units or agencies; represents the department and/or county on local, regional, or state committees and task forces to interpret and exchange information and to assure cooperation in achieving the goals of the department and/or county.
Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; obtains approval for improvements as needed/required; implements improvements.
Maintains current knowledge of Federal, State and local laws, regulations, policies and procedures that govern program operations; reviews, analyzes, interprets and implements Federal and State laws, regulations and court decisions; stays current of new trends and innovations related to the field of work.
Provides information and statistical data to the State, public agencies and interested groups.
Responds to and resolves difficult and sensitive customer and client inquiries and complaints; and provides professional and technical consultation and assistance to staff.
Ensures that departmental standards and legal mandates are maintained through analysis and management reports and controls; disseminates information to staff to ensure continued compliance.
Directs analytical research, studies, and reports relative to planning, monitoring and evaluation of programs; prepares analytical and statistical reports on operations and activities.
Performs related duties as assigned.
Employment Standards
Education: A Bachelor's Degree from an accredited college or university in public administration, business administration, health administration, public health, nursing, psychology, social science, social work, behavioral science, or a related field; Master's Degree in related field preferred AND

Experience: Three (3) years of progressively responsible professional experience in the delivery of health, mental health, and/or social services programs. At least one (1) year must have been in a supervisory capacity.

Note: Some positions within this class may require possession of a Master's degree in Public Health, Social Work, Psychology, Counseling, Marriage and Family Counseling, Gerontology, or Vocational Rehabilitation; OR a Master's degree in another subject area which meets the following criteria: is from a two year program in an accredited school; requires a minimum of 45 units; has a two-semester field placement dealing with marriage, family and child issues and supervised by an LCSW or higher; and required social work caseload management and on-going counseling.

Note: Some positions within this class may require possession of licensure or certificate as a Licensed Clinical Social Worker, Licensed Marriage Family Therapist, Licensed Professional Clinical Counselor, Licensed Clinical Psychologist, Registered Nurse, Registered Dietician, or Public Health Nurse.

License: This class requires incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge Of:
Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness
Principles and practices of supervision, discipline, leadership, mentoring, and training
Federal, state, and local laws, codes, and regulations related to assigned programs and functions
Socioeconomic conditions and trends which affect delivery of health and human services
Funding resources and structure in a health and human services setting
Principles and practices of state and local government contract administration
Generally accepted theories, concepts and techniques of community health, behavioral health and/or social services programming
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment
English usage, spelling, grammar, and punctuation

Ability To:
Select, supervise, train, and evaluate staff; plan, coordinate, assign, and review the work of subordinate staff; and investigate and resolve disciplinary issues
Work independently, prioritize work, coordinate activities and meet critical deadlines
Establish appropriate program goals and objectives
Develop, monitor and interpret budgets and other financial documents
Develop and maintain cooperative, effective working relationships with others, including being sensitive to social, economic and cultural differences of clients and their families
Participate effectively in community activities, and effectively utilize community services and resources
Communicate clearly and concisely, both verbally and in writing
Interpret and apply applicable federal, state, and local laws, codes, and regulations
Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met
Gather, analyze and summarize a variety of data and information
Exercise discretion and maintain confidentiality of information
Application & Selection Process
Application Process
It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the final filing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume may be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application, applicants are required to submit a completed supplemental questionnaire. Incomplete applications will be disqualified.

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:

As an attachment to the online application
By e-mail to
By fax to (530) 661-2674
By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
All required documents must be received by the Human Resources Office by the final filing date. Postmarks will not be accepted. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure
The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps may change with or without notice.

Week of 07/23/2018 Screen for Minimum Qualifications
Week of 07/23/2018 Screen for Best Qualified (if necessary)
TBD Department Selection Interviews
TBD Reference Checks (Finalist candidates only following interviews)
TBD Tentative Job Offer/Livescan/Drug & Alcohol Screen

Verification of Education
Acceptable forms of educational documentation are official or unofficial transcripts that list the student's name, institution name, field of study and date the degree was awarded.

For recent graduates who have not received proof of their degree yet, a letter from the registrar's office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.
Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.
All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site (

Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:

1. A written statement from a U.S accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.

Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.

EDUCATIONAL RECORDS EVALUATION SERVICE 601 University Ave., Suite 127 Sacramento, CA 95825 (916) 921-0790
(619) 265-5810
CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC. P.O. Box 18358 Anaheim, CA 92817 (714) 237-9272
GLOBAL SERVICES ASSOCIATES, INC. 409 North Pacific Coast Highway, # 393 Redondo Beach, CA 90277 (310) 828-5709

Contact Information
For questions about the position or about employment with the County, please contact HHSA Human Resources by e-mail at or by phone at (530) 666-8558.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.