Job Title: Operations Manager - Massage Center & Art Gallery
Location: The Art of Touch Therapeutic Massage, 855 Peachtree St NE Ste 2B, Atlanta, GA 30308
Job Type: Full-Time
Compensation: $60k - $65k (including up to $15k bonus)
Reports To: CEO
Job Overview:
We are seeking an experienced and dynamic Operations Manager to oversee the comprehensive operations of our next-level, therapeutic massage center and art gallery in Midtown Atlanta. Our mission is toinspire and support the holistic health of our members and guests through custom therapeutic massage and beautiful art in a centrally located, spacious, inspired setting – giving urban residents, workers and visitors gracious Southern hospitality and a 5-star experience each and every visit as members, guests, couples, groups, or private events.
This role demands a balance of cross-functional collaboration and leadership, high emotional intelligence, a strong sense of empathy, excellent acumen for data analysis, outstanding written and verbal communication skills, and a commitment to delivering exceptionally high quality work in a back office capacity. The successful candidate will be responsible for General Operations, Marketing Management, Project Management/ Events Management, HR Administration, and Strategic Planning.
Key Responsibilities:
General Operations:
- Manage all back office operations to ensure a smooth and efficient workflow, strong processes, a clean and safe facility, and ultimately an exceptional client experience.
- Develop, document, implement and value engineer operational policies and procedures.
- Monitor financial performance, prepare budgets, and report on business metrics.
- Proactively identify and address anomalies and opportunities to improve business practices.
- Manage supplies inventory and budget. Negotiate with vendors to secure favorable terms and pricing. Source new vendor relationships as needed.
- Coordinate recurring maintenance and acute repairs as necessary. Manage all 3rd party vendors to meet service level agreements and cost controls.
- Manage ongoing programs including parking, IT, physical security, property and facility improvements, customer disputes, and fraud.
Marketing:
- Write content for website, emails, social media and blog.
- Ghost write articles for press releases, Medium, LinkedIn, et al.
- Collaborate with Front Desk Supervisor on community outreach & engagement via email and social media campaigns, and events.
- Project manage content calendar.
- Project manage website development team, which uses WordPress.
- Develop and implement webstore changes directly via Zenoti.
Events Management:
- Project manage events calendar and all events at The Art of Touch, including Fall Art Show in October and Holiday Gift Fair in December.
- Develop and curate art exhibitions via artist relations and art gallery management
- Support events for B2B customers and partners, such as corporate health expos and on site chair massage events
HR Administration:
- Develop, document and implement onboarding, ramping and ongoing training policies and procedures.
- Manage talent retention, HR compliance & HR administration.
- Develop and support the creation of written job descriptions.
- Recruit and project manage the hiring process for massage therapists.
Strategic Planning:
- Evaluate and recommend software and other tools for the business.
- Attend Zenoti's annual conference in Las Vegas in October.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or equivalent experience.
- 5+ years experience in marketing management, including content management.
- 3+ years experience in events management.
- 2+ years experience with Zenoti POS/Scheduling Software.
- Current or past LMT certification is a plus.
- Proven experience in an operations role, ideally within a spa, wellness center, physical therapy clinic, or retail environment, including back office and content writing responsibilities.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and leadership skills.
- High emotional intelligence and a strong sense of empathy.
- Excellent acumen for data analysis.
- Proficiency in Google Workspace software, inventory management, and social media platforms.
- Knowledge of health and safety regulations relevant to a wellness center.
- Problem-solving and conflict resolution.
Benefits:
- Competitive salary and performance-based bonuses.
- Wellness benefits, including monthly complimentary massage.
- Dedicated 24/7 parking spot in the heart of Midtown Atlanta.
- Opportunities for professional development and career advancement.
- 10 days PTO + 1 company holiday (Christmas).
- 401k with partial company matching.
- Schedule: Monday - Friday, 8:30am-5:30pm + occasional evenings & weekends
- Hybrid: on site 4 days per week, work from home 1 day per week if desired
Base Salary + Bonus:
- $45,000 - $50,000 base salary, DOE
- Up to $15k performance-based annual bonus tied to Objectives & Key Results for revenue growth, customer satisfaction scores, and operational efficiency.
How to Apply:
Interested candidates should submit their application through Indeed by August 23, 2024.
The Art of Touch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
Experience:
- Marketing management: 5 years (Required)
- Events management: 3 years (Required)
- Zenoti: 2 years (Preferred)
Ability to Commute:
- Atlanta, GA 30308 (Required)
Ability to Relocate:
- Atlanta, GA 30308: Relocate before starting work (Required)
Work Location: Hybrid remote in Atlanta, GA 30308
