Technical Writer

GlobalMed - Scottsdale, AZ2.9

30+ days agoFull-time

GlobalMed, the worldwide leader in telemedicine, is in immediate need of a Technical writer in Software/Product.

About GlobalMed

GlobalMed designs and creates a wide range of systems, solutions and software that enables evidence-based telemedicine. Remote healthcare practitioners can capture and transmit medical data to share with peers and medical specialists across town or around the globe. GlobalMed solutions are deployed in more than 55 countries around the world. Partnering with leading medical groups, healthcare enterprises and government agencies has led to the company’s unparalleled expertise in designing sustainable, integrated connected health programs that deliver best-in-class patient care. GlobalMed is transforming healthcare globally™ by reducing healthcare costs, increasing healthcare access and most importantly, saving lives. Plus, GlobalMed's full spectrum of healthcare solutions cover acute, chronic and well-being healthcare needs.

The Technical Writer will work with developers, engineers, software and hardware product managers, marketing, and regulatory and compliance. Below is not a comprehensive list, and duties will change based on the needs of the company.

Collaboration

  • Work with teams to understand GlobalMed products, GlobalMed clients, and the documentation requirements.
  • Works with teams to develop documentation roadmap in conjunction with company product releases.
  • Works with Regulatory and Compliance to develop and maintain the company’s content strategy.
  • Produce high-quality documentation using plain language.
  • Provide input on marketing material as needed.
  • Mentor team members in technical writing concepts and functions as needed.

Documentation

  • Create and maintain information architecture.
  • Document Protection/Backup Plan
  • Version Control Plan
  • Content Segmentation/Re-use plan
  • Online/Inline Documents
  • Responsive
  • Continuous improvement tools/ways to increase speed
  • Product Release Documentation ( internal and external messaging )
  • Confluence use and management
  • Hardware and Software Documents, along with Specialty Requests
  • As needed, support to manufacturing, training, marketing
  • Multi-language support
  • Video documentation
  • Develop FrameMaker templates for different document types as needed.
  • Conduct technical reviews and stakeholder reviews of technical documentation using Adobe Acrobat Pro.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:

  • Bachelor’s degree preferred, but can be exchanged for work experience
  • Ability to deliver high quality documentation
  • Ability and experience in a fast-paced environment
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English using plain language
  • Strong working knowledge of Microsoft Office Suite
  • Knowledge of FrameMaker
  • Ability to learn DITA
  • Experience in Agile/Scrum concepts
  • Experience with JIRA preferred
  • Experience with NetSuite preferred

BENEFITS INCLUDE:

  • Employer supplemented medical insurance
  • Employer paid dental and vision insurance
  • Employer paid life insurance
  • Optional disability, critical illness and hospitalization insurance
  • Optional legal insurance
  • Employee assistance program
  • 401k retirement plan
  • Paid Time Off (PTO) includes:
  • 2 weeks of vacation
  • Sick Leave
  • 10 holidays

This is a full-time position onsite in Scottsdale, Arizona and successful candidates will be reporting directly to the VP of Product Management. Salary DOE

PHYSICAL REQUIREMENTS (RELATED TO ESSENTIAL JOB DUTIES) (I) :

On the job the employee must :

( x ) Bend ( x ) Sit

( x ) Squat ( x ) Stand

( ) Crawl ( x ) Walk

( ) Climb ( ) Push/Pull

( ) Kneel

( x ) Handle objects (manual dexterity)

( ) Reach above shoulder level

( x ) Use fine finger movements

( ) Other _________________

Must carry/lift loads of:

( x ) Light (up to 25lbs.)

( ) Moderate (25-50lbs.)

( ) Heavy (over 50lbs.)

MENTAL

On the job the employee must be able to:

( x ) Read/comprehend

( x ) Write

( ) Perform calculations

( x ) Communicate orally

( x ) Reason and analyze

( ) Other ________________

ENVIRONMENTAL

On the job the employee:

( ) Is exposed to excessive noise

( ) Is around moving machinery

( ) Is exposed to marked changes in temperature and/or humidity

( ) Is exposed to dust, fumes, gases, radiation, microwave (circle)

( ) Drives motorized equipment

( ) Works in confined quarters

( ) Other _____________________________

Job Type: Full-time

Experience:

  • Technical Writing: 1 year (Preferred)

Location:

  • Scottsdale, AZ (Preferred)