- Bachelor's Degree
- High School Diploma or GED
- Associate's Degree
- Physical Examinations
- Microsoft Powerpoint
- Customer Service
Reporting to the Director of Media Service Delivery, the Classroom and Event Support Specialist is responsible for ensuring that all classroom equipment is in place and the rooms are ready for their planned use. Provide an extremely high level of support to faculty in the classroom and provide front of house support for events. Schedule is Monday-Friday 9:30am to 6:00pm. Provide high-level media services support to faculty, staff and students in all classroom and event spaces. Assist with events and conferences as front of house support, including assisting with presentation materials, mike setups, etc. Assist faculty, staff and students with translation equipment for classes, events and conferences that require translation. Event duration can run several weeks and requires working closely with event organizer to manage all media related tasks. Keep detailed log of classroom event activities as directed. Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced. Identify and troubleshoot complex media systems for classrooms and all event spaces. Train and assist faculty, students, and staff with classroom technology and portable equipment use. Assist Media Control Center and Studio as directed. Assist with in-class presentation issues. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, microphones, and cameras. Assist with general maintenance of various AV systems in the school such as changing projector lamps. Provide assistance in the Media Control Center and Studio as directed. On call duties as assigned. Perform others duties as assigned.
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1. Provide high-level media services support to faculty, staff and students in all classroom and event spaces.2. Assist with events and conferences as front of house support, including assisting with presentation materials, mike setups, etc.3. Assist faculty, staff and students with translation equipment for classes, events and conferences that require translation.4. Keep detailed log of classroom event activities as directed.5. Responsible for daily inspections of classroom and event spaces to ensure all systems are operating properly, equipment is in proper place, and any items missing are replaced.6. Identify and troubleshoot complex media systems for classrooms and all event spaces.7. Train and assist faculty, students, and staff with classroom technology and portable equipment use.8. Assist with in-class presentation issues.9. Setup, operate, and troubleshoot audiovisual equipment such as portable PA, mikes, and cameras.10. Assist with general maintenance of various AV systems in the school such as changing projector lamps.11. Provide assistance in the Media Control Center and Studio as directed.12. On call duties as assigned13. Perform others duties as assigned.
Required Education and Experience
Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of education and related experience.
Required Skill/Ability 1:
Demonstrated ability working with and maintaining projectors and other AV equipment, expertise with Crestron equipment, and with lavaliere microphones. Baseline understanding of computing infrastructure and network topology.
Required Skill/Ability 2:
Proficient with Mac and PC. Demonstrated ability working with PowerPoint. Well-developed oral, written communication and problem solving skills. High attention to detail.
Required Skill/Ability 3:
A team player that works well with other members of the staff.
Required Skill/Ability 4:
Ability to work variable schedule based on operation needs is required, including evenings, weekends and occasionally with short notice.
Required Skill/Ability 5:
Ability to work under pressure and manage projects and priorities in a highly complex, dynamic environment with high level communication and customer service skills.
Preferred Education, Experience and Skills:
Experience as camera operator and working with various video conferencing technologies. Global orientation, experience working across countries and regions, and fluency in more than one language.
Must wear Media Services shirt (tucked in) or vest as directed by manager. Ability to move equipment up to 50 lb.
Weekend Hours Required?Yes
Evening Hours Required?
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: email@example.com.
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