APL, one of the world’s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.
APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saadé. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies.
With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace – whether that is venturing into new territories or growing in already developed markets.
Responsible for supervising associate performance and participating in the daily activities performed by the EXX Customer Service department. Manage escalated issues for external and internal customers as well as any items delegated by management. Assure the proper training and execution for managing all EXX procedures. Provide feedback, coaching and mentoring to staff members.
Proactively monitor and track EXX shipments from sailing at Port of Loading through to release and pickup by consignee at destination, whether at the Port of Discharge or inland location, keeping the customer current on the transportation stages with proactive trouble shooting to avoid delays or quick resolution of issues as authorized or directed by Senior management.
Collaborate with all internal parties including the VAS Team, Commerical and Origin to ensure White Glove Service is performed at the highlest level.
Work collaboratively with other departments and individuals Excellent and clear communication skills, both written and verbal Provide fair and open feedback Active listener Excellent judgment and decision making Time management – to manage one’s own time and assist with the time of others Service-oriented Knowledge of principles and procedures for personnel recruitment, selection, training Understanding of the company’s HR policies
Typing or otherwise working primarily with fingers rather than the whole hand
- Talking: Expressing or exchanging ideas using spoken word
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction
- Repetitive Motion: Substantial movements (motions) of the wrists, hands, or fingers
- Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, or to make general observations of facilities or structures
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.
Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com .