Lead Labor Productivity Analyst

WVU Medicine - Morgantown, WV3.4

Full-timeEstimated: $61,000 - $85,000 a year
EducationSkills
JOB TITLE &CODE:
Lead Labor Productivity Analyst (85598)

DEPARTMENT:
System Administration

REPORTS TO:
VP Finance, Western Region

FLSA STATUS:
Exempt

POSITION SUMMARY:
The Lead Labor Productivity Analyst is responsible for leading the delivery and results of productivity to multiple departments simultaneously, working closely with leadership and directors to deliver the highest quality tools and reports, and maximizing productivity. This role will take the lead within the productivity department. The lead will make team assignments and identify team members. The lead must be able to determine needed resources for each new project or assignment. The lead will determine time lines of projects. The analyst must be able to effectively communicate and build relationships with executives and management to assess labor needs and design and implement measureable targets using selected productivity tools that meet or exceed specified objectives. Once the tool is built and in place, existing procedures for individual departments will have to be assessed, work habits and current levels of effectiveness will have to be determined and recommendations will have to be made. This will include:

Identifying what units or stats should be utilized, based on productivity in a department.
Establishing what productivity targets can be expected of the workforce.
Suggest appropriate staffing levels to meet demand.
Create or identify benchmarks.
Maximize the potential of existing resources.
Create new policies and procedures to maximize productivity which may include how and when new positions are approved.
Might also be involved in developing cost accounting modules/applications, specifically labor costing.

MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.

Bachelor's degree

EXPERIENCE:
1.

Three to four years of experience in accounting, business analysis, productivity analysis or statistics

2.

One to two years of project management experience using a defined methodology or tool

3.

One to two years of experience forecasting project/engagement goals and align resources to determine appropriate targets

PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1.

Bachelor's degree in accounting, business, finance, or performance engineering

2.

Master’s degree

3.

Certified Productivity Specialist certification

EXPERIENCE:
1.

Previous work experience in an analytical, project or supervisory role is preferred

2.

Experience in designing and building productivity tools

3.

Experience in hospital setting with subject matter expertise in labor performance improvement

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.

Lead analyst of the department

2.

Oversight of activities such as including data gathering and analysis, timelines, deliverables and outcomes; identify required resources

3.

Lead team selection of productivity tool software or application to be utilized system-wide

4.

Selection and implementation of productivity tool system-wide

5.

Build and manage successful relationships generating positive feedback on quality, value, innovation, delivery, and results

6.

Leading teams, including directors and other department staff, clinical and non-clinical in regards to labor productivity

7.

Provide quality control and performance outcomes for work performed by the labor productivity team

8.

Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; interactions will range from routine to complex and include formal and informal presentations, one-on-one and group discussions

9.

Prepare reports and create presentations related to labor productivity analysis

10.

Manage day-to-day relationships with co-workers on other projects, or teams in a department working on their targets or variances.

11.

Apply strong analytical and critical thinking skills to determine appropriate productivity targets

12.

Add/expand on benchmarking aspect including benchmarking between departments, between entities within the system, and between entities outside of the system.

13.

Develop and maintain strong departmental relationships and be aware of any changes that might impact already established targets

14.

Utilize productivity tracking tools to measure targets and achievement of budget expectations

15.

Assist with creation and implementation of policies and procedures related to labor productivity

16.

Implement strong program management practices, including change requests, issue management, risk management and decision tracking and contribute to standard client implementation methodologies and management best practices.

17.

May be required to participate in team as a resource in developing cost accounting modules/applications, specifically labor unit costing

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Willingness to travel to system facilities throughout the state

2.

This position can reside at any of the system sites and will report directly to the Vice President of Finance, Western Region. If positions are in different locations, then daily contact and updates will be required.

SKILLS AND ABILITIES:
1.

Performance improvement

2.

Project management

3.

Multi-task across multiple concurrent projects and leading teams. Demonstrated ability to deal with ambiguity and make sound decisions.

4.

Excellent interpersonal, verbal communication and presentation skills

5.

Strong attention to detail and proven data/analytical and process redesign skills (including problem solving, quantitative reasoning and workflow mapping) in order to oversee the team’s analysis and process improvement recommendations to create a solution that drives measurable desired results and maintains satisfaction

6.

Solid written communication and documentation skills to create and edit deliverables that are succinct, articulate and meet WVU Medicine’s standards of quality

7.

Strong interpersonal skills

8.

Exceptional organization and time management skills to manage multiple priorities at one time

9.

Able to work with and capitalize on a diverse group of directors and staff (clinical and non-clinical) and personalities in a team

10

Ability to understand stats of a department and help to determine those that should be included in the targets

11

Ability to understand the operations (labor needs) of various departments and custom tailor targets based on their unique situations

12

Ability to appropriately influence others and willingness to accept and integrate constructive feedback

13

Stats management and reporting

14

Flexible learning mind-set to fully understand and integrate methodology with a high level of critical thinking and ability to navigate ambiguous situations and environments.

15

Advanced knowledge of MS Office programs and tools

Date Reviewed/Revised: March 2017