Position Title: Respite Program Coordinator
Full-Time or Part-Time: Full Time
Business Address: 148 E 30th Street Suite D National City, CA. 91950
Day/Hours Requirement: Must be available to work 8 hrs. a day, 5 days week.
Department/Unit: Respite Services Department
An exempt position, under the general direction of the Assistant Office Manager or their designee, will perform a variety of duties assigned to client verification, intakes, home visitations, record management and other duties as assigned.
- Will supervise and direct the intake coordinator.
- Receive, review and enter and verify all intakes.
- Maintain ongoing communication (verbal and written) with consumer recruitment specialist, case workers, clients, the regional center, human resources and other departments.
- Administer and maintain client files for all respite programs assuring that all contracts are current, client evaluation packets are updated on an annual basis and other required documents (e.g. CDER, IPP, etc.) have been completed and signed by the appropriate parties.
- Assure all data pertaining to new and/or amended contracts, terminations and inactive clients have been accurately entered; periodically generate a revised client list.
- Coordinate and enter all IPP, CDER, Annual Reviews, increases/decreases in hours, share of cost letters and emergency hours (client paperwork) into appropriate respite system for both respite programs in a timely and accurate manner.
- Administer and enter new client data into the appropriate respite system for both respite programs.
- Oversee the verification of all client authorizations; maintain pending list in an accurate and timely manner.
- Responsible for conducting home visitations and conducting client-home evaluations.
- Will accurately complete and maintain referral statistic report and other related reports.
- Responsible for following up with client/respite workers on unreported respite hours, ensuring “Partial Service” or “No Service” is identified and reported appropriately.
- Assist with periodically analyzing client surveys to assure client outcomes are being met; may conduct follow-up calls to clients to discuss their needs, problems, etc.
- Will schedule and organize booths for vendor fairs for respite services.
- Ability to function appropriately with the designated respite system & any other related billing system; ensuring client/program service related information is entered and maintained accurately.
- Continuously strive to provide excellent customer service, interpersonal communication and serve as a source of accurate information.
- Supervise and maintain qualified staff.
- Clearly communicate corporate expectations of performance and accountability.
- Determines and assesses standards of performance as a basis for annual performance reviews.
- Develops and communicates concise, evident, achievable and timely performance outcomes.
- Recommends salary adjustments, transfers, promotions, discipline and dismissals in a timely manner.
- Ensures that employees receive the appropriate training and are provided the necessary tools to succeed.
- Fosters a cooperative and harmonious working environment to maximize employee morale and productivity.
- Assist in other administrative areas of the organization when needed.
- Assist with quarterly respite worker meetings.
- Periodically, may attend quarterly vendor meetings.
- At times will be assigned to "on call" status.
- Serve as "back-up" to the reception area
Education, Experience and Skills Required:
- High school graduate or equivalent (GED) plus a Bachelor’s Degree (2 years of experience may substitute for one year of higher education).
- Ability to read, write and communicate effectively in English and Spanish (Bilingual preferred).
- Ability to type 30 wpm and do basic business arithmetic.
- Knowledge and practical experience in developmental services.
- Practical application of MS Excel, MS Outlook, MS PowerPoint, and MS Word for Windows required.
- Ability to use standard office machines such as a personal computer, calculator, copier, fax machine, telephone, etc.
- Valid California Driver’s License.
Physical Requirements: Visual/hearing ability sufficient to comprehend written/verbal and telephone communication. Ability to sit for long periods, standing, computer entry, walking, repeated bending, lifting and carrying up to 20 lbs, reaching. Ability to travel within and outside the county as needed.
Salary: $23.00-$25.00 (Dependent upon Experience)
Dead-line: Extended Till: 7/31/2018 or Until Position is Filled
Apply to/submit application or resume to: Darletta D. Willis (HR Manager). Phone: (760) 351-0825 or Fax: (760) 344-8181.
Job Type: Full-time
Salary: $23.00 to $25.00 /hour