Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay of $32.32 to $33.65 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck*
- Potential for annual Profit Sharing contribution toward retirement - when Southwest profits, you profit**
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Supervisor Cargo Customer Service supports our Purpose in their work championing Freight Agents at the station. This role works collaboratively with Leaders in Cargo and Teams throughout the station to ensure Freight Agents receive the necessary training, communication, awareness of regulations/policies/procedures, and overall support as they process all Cargo Shipments. The Supervisor Cargo Customer Service brings their leadership and unique background to the close-knit Cargo & Charters Team, where they'll have an opportunity to drive the future of Ground Operations.
Additional details :
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. Citizenship required under Federal regulations.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
Sets clear expectations on daily assignments and procedures or process changes to Employees
Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
Actively coordinates with all departments to maintain the station's on-time performance
Partners closely with fellow Supervisors and Leadership to achieve Station objectives
Ensures all Freight Agents are properly assigned and utilized
Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Checks on supplies and equipment to determine that freight facility needs are met
Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
Computes charges, makes change and balances daily transactions
Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
May perform SIDA signatory responsibilities as assigned
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to successfully complete Freight Agent training and perform all essential job functions of a Freight Agent
Ability to assume a high level of responsibility
Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
Ability to read documents, follow instructions, learn, understand, and teach freight procedures, rules, and regulations
Ability to read and write English
Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
Ability to sufficiently use and navigate current computer software, including Microsoft Office products
Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
Ability to maintain alertness to moving vehicles and aircraft
Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
Ability to demonstrate strong organizational skills and attention to detail
Ability to solve complex operational problems
Ability to manage highly sensitive and confidential information
Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred Education
Required: High School Diploma or GED
Preferred: College coursework or degree
Experience
No experience requirement
Licensing/Certification
Must be able to obtain a SIDA badge and meet all local airport requirements
Must possess a valid U.S. driver’s license
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail
Physical Abilities
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to work in cramped or high places. Must be able to carry heavy items up and down jetway stairs
Must be able to distinguish each color displayed on every type of screening equipment
Must be able to hear and respond to the spoken voice an to audible alarms generated by screening equipment
Must maintain the ability to wear prescribed uniforms
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen
Must be able to comply with Company attendance standards as described in established guidelines
Must be at least 20 years of age
Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
- Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.
***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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