JOB TITLE: Health Services Representative I
DEPARMENT: Ancillary Services
LOCATION: John H. Stroger, Jr. Hospital
SHIFT: 12:00 PM - 8:00 PM
Job Summary AFSCME 1111
Under direct supervision, the Health Service Representative I is responsible for a variety of customer service tasks: professionally responding to telephone inquiries from patients and their families; greeting patients, visitors, vendors and directing them to the appropriate hospital location; manning the information/service desks; maintaining visitor/patient logs, providing and checking visitor passes; and other duties as assigned.
- Answers, screens and transfers all telephone inquiries from patients and their families in strict adherence to confidentiality agreements and policies and procedures and handles these phone calls with courtesy and respect. Responds to irate callers in a professional manner.
- Greets all patients, visitors and vendors and directs them to appropriate hospital locations.
- Searches CERNER database for appropriate patient information. Uses system data to follow guidelines and for access to patient areas to ensure patient/employee safety and privacy.
- Checks and validates visitor's authorization/passes to patient care areas.
- Accurately record visitor/patient information in log and maintains logs.
- Reports and documents any area problems and informs supervisor in a timely manner.
- Performs other duties as assigned.
- High School Diploma or GED equivalent.
- Minimum of (2) years of experience in a customer service environment in a hospital that includes phone experience.
- Basic computer experience that includes a combination of using e-mail, looking up information in a database (such as Cerner) and data entry.
- Bilingual English/Spanish.
Knowledge, Skills, Abilities and Other Characteristics
- Ability to maintain pleasant attitude in a stressful situation.
- Ability to interact with a wide-variety of individuals.
Physical and Environmental Demands
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must:
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.
A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.
- Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER