ODOT18-2347OCb – Portland
Transportation Services Representative 1 - Bilingual
Oregon Department of Transportation
Driver and Motor Vehicle Services (DMV)
Field Services Group
As a Transportation Services Representative 1 (TSR 1), you will be responsible for enhancing the image of the department by representing DMV in a professional manner and by meeting customer service expectations while adhering to privacy laws. You will secure the motoring public's compliance to DMV requirements by explaining and interpreting laws, rules, policies, procedures, programs and records. As a team member, you will deliver customer service through person-to-person contact at the counter, over the phone and through written correspondences.
Join our team, serving Oregonians in the DMV field offices!
We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity.
This recruitment is to augment the candidate pool generated by job announcement ODOT19-1234OCa. If you have previously applied for this position, you do not need to re-apply. Names of qualified applicants will remain on the list for further consideration.
These positions are represented by the Service Employees International Union (SEIU/OPEU).
This position requires the ability to speak and read Chinese fluently. Indicate your Chinese speaking and reading skills in the skills section of your application.
This recruitment is to augment the candidate pool generated by job announcement ODOT18-2347OC. If you have previously applied for this position, you do not need to re-apply. Names of qualified applicants will remain on the list for further consideration.
Duties & Responsibilities
Communicate regularly with customers.
Perform counter work and assist the public.
Interpret and apply vehicle laws and agency policies and regulations.
Explain the use of forms for various transactions.
Inspect documents and applications for completeness and accuracy.
Provide applicants with driver license study materials and assist them with the application process.
Administer, correct and explain the law tests.
Conduct and interpret the vision tests.
Produce photo licenses, instruction permits and identification cards.
Determine and collect appropriate fees for transactions.
Use computer terminals, vision instruments, automatic testing devices and other equipment.
Assist in maintaining sensitive inventory and other office materials.
May perform physical examination of vehicles to determine that they carry the correct vehicle identification number (VIN).
Conduct all driver license examinations including behind-the-wheel drive tests for regular class C vehicles and motorcycle skills tests.
Complete physical inspection of the vehicle safety equipment.
Constant contact with the public, sometimes displeased or irate.
Requires the ability to deal courteously and effectively with people.
Requires constant accuracy during each transaction to make sure requirements are met and funds are accurately collected.
Must be vigilant to minimize errors.
Requires standing for extended periods of time.
Requires use of a computer in a windows environment.
May be required to work in inclement weather.
May be required to travel overnight.
May be required to work in an office other than the assigned office.
This position requires that the incumbent work a flexible schedule (starting and stopping times may vary on a daily basis, but not necessarily each day), and days other than Monday through Friday.
Conduct driver license examinations for often times marginally skilled drivers, including tests for handicapped persons, persons with limited English communication, and/or comprehension abilities.
Qualifications, Required & Requested Skills
Two years of public contact/customer service experience which involved: Dealing with the public in-person or by phone providing information about services/programs or explaining/applying laws, rules, regulations/procedures; AND
Experience or training using computers to retrieve and input data; AND
A valid driver license and an acceptable driving record.
Completion of an Associate's degree may substitute for one year of the public contact experience.
Desired Attributes/Application Scoring Criteria
In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application materials may be graded on spelling, grammar, punctuation, and presentation.
Handling cash and making change is an essential function of this position. Three months of cash handling experience is preferred but not required. Training will be provided to the successful candidate(s) as needed.
Experience working in a fast paced environment and dealing with stressful situations.
Experience dealing with angry or hostile customers.
Experience handling multiple assignments and frequent interruptions.
We appreciate your interest in this position. To apply, please follow these steps.
Complete the application. We will not accept a resume or position description in place of a completed application. Because of the volume of applications we receive, we do not review any attachments that we do not ask for.
The work experience and/or education section of your application must clearly demonstrate how you meet all of the minimum and special qualifications listed above. If it does not, we are required to disqualify it.
Complete the supplemental questions.
Caution: If you fail to follow these instructions, we will have to disqualify your application. We cannot consider incomplete or late applications.
Criminal background checks will be conducted on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS, and/or education verification as required for the position.
Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. Please title your DD214 like this, "[Your Last Name] DD214" and your disability letter "[Your Last Name] Disability Letter." Veterans may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
ODOT does not offer VISA sponsorships. Within three days of hire, successful candidates will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
For questions about the job announcement or application process, call 503-986-3893 or email firstname.lastname@example.org
For technical help accessing your account, call 1-855-524-5627 (May take up to 24 hours to receive a response) or email email@example.com.
Oregon Department of Transportation
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact the employee civil rights and diversity manager at 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
Core benefitsMedical, vision and dental insurance Comprehensive medical, dental and vision plans for the employee and qualified family members $5,000 in employee basic life insuranceRetirement benefits
Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP) Employer paid defined benefit and defined contribution programs**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.
Paid leaves and other benefits
Sick leave earned at the rate of 8 hours per a month with no maximum accumulation Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments 24 hours personal leave earned each fiscal year Ten paid holidays a yearThe state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.
Term life (employee, spouse or domestic partner, and dependents Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Flexible spending accounts Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.
The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.