ASA Manager

EY - Detroit, MI (30+ days ago)4.0

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Job Summary:

As General Management Supervising Associate, you'll develop and implement organizational strategic plans, and monitor financial and operational performance. Calling on your knowledge of professional services firms, you'll manage EY's knowledge, processes and capital resources, including space and equipment. You'll lead and develop individuals and teams using appropriate people management processes and tools. These will include staffing, training, supervising, coaching, and performance management.

You'll also be expected to handle customer service challenges and maintain strong customer relationships. You'll receive direction rather than direct supervision, and for some activities, such as complex projects, you'll be required to work independently.

Key Responsibilities:
Set up full project plans including objectives, milestones, priorities, team, timelines and deliverables
Proactively develop business by initiating discussions with existing clients on possible additional work
Coordinate and help with budget planning, and operate within the approved budget
Serve internal clients by partnering with other groups within the matrix organization, cultivating relationships, aligning people and processes, and identifying workplace efficiencies
Anticipate customer needs, and follow up to confirm that internal customers are completely satisfied
Participate on national or Area projects
Develop an understanding of the key business and financial drivers that determine EY's success
Exercise influence at many levels of the firm
Proactively identify and address project risks and opportunities
Supervise small to mid-sized teams within a location or department

To qualify, candidates must have:
English language skills - excellent written and verbal communication
Attention to detail, with good organizational skills
Ability to manage multiple tasks in a fast-paced environment
Skilled in managing and counseling people
Confident at working with all levels within the firm, building solid relationships with multiple internal groups
Deep knowledge in a discipline and broad knowledge of related disciplines
Knowledge of all Microsoft Office tools, with MS Outlook experience preferred
Project management experience
A minimum of 6-8 years’ experience in a related role
A minimum of 2 years’ experience of managing people
Bachelor's degree in a related discipline, or equivalent work experience
Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.