Clerk V-Background Record Check Support Specialist

Commonwealth of Massachusetts - Boston, MA (30 days ago)3.9

Full-time$43,000 - $59,000 a year

EducationSkills
The Department of Children and Families seeks dedicated child welfare professionals who are committed to upholding the Department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Department’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

GENERAL STATEMENT OF DUTIES:
Perform Central Registry record checks using the Department’s electronic database (iFamilyNet) This includes but is not limited, assisting Background Record Analysts as well as conducting record checks regarding requests pursuant to the Adam Walsh Act, including responding to such requests. Maintain working relationships with Law Enforcement agencies, Private and Public Child Welfare agencies from across the country Work closely with the Director or Supervisor of the unit to assist in maintaining statistics on requests received and processed. This individual will be responsible for handleing daily mail and answering telephone calls for the unit. Candidate must demonstrate history of providing exceptional customer service skills, particularly in working with members of the general public. Experience working in a fast paced environment with an emphasis on “Team”. Retrieval and analysis of DCF/BRC data and coding of findings, in accordance with EOHHS guidelines and DCF policy. Selected individual must be able to pass an FBI criminal background record check and complete necessary trainings. Other related duties as assigned.

PREFERRED QUALIFICATIONS:
  • Ability to manage sensitive and confidential records
  • Ability to communicate effectively in both written and oral expression.
  • Eenergetic, work well under pressure while managing and executing
on multiple tasks.

  • Ability to work in a team environment and take initiative to improve
organizational systems.

  • Demonstrated ability to maintain accurate records.
  • Demonstrated ability to maintain a professional demeanor in the public forum.
  • Demonstrated ability to utilize Word, Excel, i-FamilyNet database.
  • Ability to carry out work activities with a minimum of direction.
  • Demonstrated ability to handle organizational change.
  • Ability to establish systems to improve overall performance.
Please ensure that you attach a resume with your application submission to this requisition.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants".

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

Qualifications

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

  • Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.