Help Desk Supervisor/ System Administrator

2K Games - Las Vegas, NV (30+ days ago)3.7


SUMMARY:
Primary job functions will be to oversee systems and manage our Help Desk staff. Applicants will be highly motivated and organized, able to work as part of a team, and willing to learn from a talented and diverse team around them. Reports to the IT Manager.

JOB RESPONSIBILITIES:
Active Directory maintenance, user creation and group administration, including MS Exchange attributes
Manage staff of three
Diagnose and resolve hardware/software issues in Las Vegas office with the helpdesk and systems teams
Monitor, troubleshoot & escalate when required, including Aspera, IIS/Web interfaces, Network Attached Storage, etc.
Building and deploying computer workstations and associated software packages
Maintain backup strategy
Working with computer workstation hardware and putting together computer workstations.
Working with TCP/IP based networking products
Provide timely and creative solutions to difficult problems
Manage hardware inventories to organize, label, and provide asset tracking for various computer and A/V hardware

QUALIFICATIONS: (Required)

High School diploma or equivalent
Minimum age of 18 years and above
Must be able to communicate effectively in English, in both written and oral forms
2-4 years of relevant experience in systems administration and help desk services
Proven management/supervisory experience within an IT environment
Expert level Active Directory Administration
Strong experience with Microsoft Windows and Macintosh operating systems
Possess a thorough understanding of principles of TCP/IP based networks
Knowledge of computer workstation functionality and components
Dedication, teamwork and professionalism
The ability to handle high pressure situations and deal with ambiguity
Possess a thorough understanding of consumer-level audio, video, and home theater equipment including the ability to hook up, manage, and tear down A/V equipment
Excellent written and verbal communication skills
Reliable, and can be counted on to work all scheduled work days
Will need to be able to work flexible hours, rotating & on-call schedules
Capable of working any mandatory overtime; which can occur during the work week, weekends, and occasional holidays
Ability to sit for long periods of time, climb ladders, crawl under desks, walk to all departments and work over head
Must be able to lift up to 50 lbs. unassisted and occasionally lift more than 50 lbs

QUALIFICATIONS: (Desired)

Some familiarity of game development systems is advantageous
Familiarity with hardware/software asset tracking and inventory systems
Interest and knowledge of video games and game development