Install/Warranty Coordinator

BMC - Morrisville, NC4.1

30+ days agoFull-time
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At BMC, the Install/Warranty Coordinator guides inside sales activities and coordinates the install/service/warranty department. They handle the accurate retrieval of processed customer orders, perform data entry of orders, and assist with sales-related administrative activities, all while encouraging our stellar customer service and team atmosphere.

Major Responsibilities:
Understands and actively supports individual markets specific strategies ensuring seamless customer service and service level standards are exceeded.
Acting internal and external customers point of contact for designated portfolio of clientele. Handling inquires on product selection, order status, pricing, customer complaints and issues, delivery schedules and other follow up as needed.
Efficiently manage order entry workflow; including timely and accurate order entry into the company system, response to requests for pricing, scheduling of deliveries and installation and other customer follow-up.
Enters order, tracks and manages the process of service and warranty from initial call to install/billing. Reports monthly on claims processed, types of claims and sales/costs for the market.
Proactively identifying customer, product or delivery issues; surfacing issues and problem solving with sales and operations teams.
Identify and coordinate with the install department the scheduling and coordination of the jobs with the technicians.
Partners with Sales and Credit teams to ensure accurate A/R; including prompt resolution of customer credits, return processed in a timely manner and customer notification of payment status.
Open communication with all levels regarding market challenges, solutions and business impacts.
Subcontractor maintenance and compliance as well as labor verification and processing.
Non- stock ordering and inventory control as needed

Required Skills
Minimum education required— High School Diploma or GED.
Minimum Typing/ Key Stroke Speed: 50 WPM or 5500 KPH with 95% accuracy or above error rate.
Excellent oral and written communication skills.
MS Office and Computer literate.

Required Experience
Minimum experience required—1 year customer service and sales support, data entry, construction and building materials supply.

“Customer and People First. Always. Non negotiable. It's the BMC DNA.”

Mike Farmer, Senior Vice President / HR